Account Manager

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. 

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Ameresco is looking for an Account Manager that will manage our commercial PV solar projects nationwide. This role is going to be addressing/answering non-technical questions that clients of our commercial projects have. The position will be remote.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share and in person meetings

• Prepare and manage client quotes, invoices, service reports and production reports.

• Track project and client issues and work with the internal teams to confirm all issues are being addressed in a timely manner.

• Manage purchase orders for subcontracted work and materials.

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our services according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account/project metrics

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis with the goal of being awarded all clients new solar projects

• Responsible for working with the Electrical, Site Maintenance and Project Analytics teams to onboard and integrate new clients and properly manage existing projects.

Minimum Requirements:

• Bachelor's Degree in appropriate field of study or equivalent work experience

• Minimum of 5 years of experience in Account Manager/Client Facing/Client Servicing roles

Additional Requirements:

• Proven organizational and communication skills.

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail, customer requirements and project profitability

• Excellent listening and presentation skills

• Excellent verbal and written communications skills

• Solar construction and/or operations and maintenance experience is a plus

• Highly proficient working with Microsoft Office with the ability to quickly learn other computer applications

• Self-motivated and able to thrive in a results-driven environment

• Natural relationship builder with integrity, reliability and maturity

• Ability to prioritize among competing tasks

• Critical thinking and problem-solving skills

• Excellent time and project management skills, while always looking to improve inefficient processes

• Attention to detail and adherence to deadlines

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Ameresco challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.

All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. For further inquiries or concerns, please contact us at 1-866-AMERESCO 

Ameresco is an Equal Opportunity Employer.