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The Account Manager will drive customer retention and expansion, manage renewals, introduce products, and enhance client relationships.
Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
How You Will Make an Impact:
CertifID is seeking a dynamic and accomplished Account Manager to join our growing team at CertifID. As an Account Manager, you will play a pivotal role in maximizing the potential of our existing customer accounts through strategic expansion and retention initiatives. This position demands an in-depth comprehension of our products and services to effectively renew, upsell, and cross-sell, thereby assisting clients in achieving their objectives through our security and wire fraud prevention tools.
Key Responsibilities
- Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
- Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
- Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
- Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
- Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
- Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
- Handle commercial inquiries and requests from customers promptly and effectively.
- Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.
Requirements
- 2+ years of Sales, Account Management, or Customer Success.
- SaaS experience is preferred.
- 2+ years of experience selling to existing customers and driving successful contract renewals.
- Previous experience in pricing/packing adjustments.
- Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
- Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.
- Understanding forecasting strategy and utilizing forecasting tools
- Consistent ability to hit goals confidently, working through discovery situations, uncovering business needs, and discussing value and pricing.
- Service-oriented with a willingness to go the extra mile for clients.
- Proactive mindset, taking charge of the commercial plan, and initiating action.
- Ability to thrive in an agile, evolving environment and willingness to experiment and iterate quickly.
- Strong team player with excellent collaboration skills and a focus on team success.
Benefits
- Competitive pay
- Competitive PTO
- Equity
- Wellness Benefit
- No work on your birthday
- Hybrid work environment
- Health, Dental, and Vision Insurance
- 401k with matching
- Life Insurance
- We aim to meet or lead the market and use Carta Total Compensation to benchmark our roles. Starting salary for this position will be shared during the first screening call.
Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.
Top Skills
SaaS
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