Manage a portfolio of B2B SaaS accounts, leading renewals, retention, churn mitigation, and customer success milestones. Identify and close upsell and cross-sell opportunities, conduct executive business reviews, demonstrate ROI, and develop customer advocates and referrals. Partner with clients and global teams across time zones while serving as a strategic consultant on platform optimization, operational challenges, and business value.
Job Title: Account Manager
Location: Denver, CO (In-office 3 days/week - Monday, Tuesday & Thursday)
Compensation: $75,000 - $85,000 + bonus plan
Description
We are seeking an Account Manager who is passionate about driving measurable value and long-term business growth. In this role, you will be the primary lead for a portfolio of accounts, with a specific mandate to maximize retention and fuel account expansion. You will serve as a strategic consultant, ensuring your clients are fully optimized on the platform while proactively identifying and closing upsell and cross-sell opportunities.
Key Responsibilities
Retention & Partnership Health
- Portfolio Ownership: Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters.
- Renewal Strategy: Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle.
- Churn Mitigation: Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilize and secure the account.
- Success Milestones: Guide clients toward their key business outcomes, ensuring they utilize core features to solve their most pressing operational challenges.
Growth & Revenue Expansion
- Expansion Identification: Analyze client workflows to identify gaps that can be solved by additional product modules or higher-tier plans.
- Strategic Upselling: Manage the end-to-end sales process for account expansions, from initial discovery and demoing new features to closing the deal.
- Executive Business Reviews (EBRs): Conduct data-driven reviews with client leadership to showcase value and present product features that align with the business objectives of the customer.
- Referral Advocacy: Cultivate "super-users" who can serve as case studies or referrals, further driving Accelo’s brand growth.
Qualifications
- Experience: 3+ years in a Customer Success or Account Management role within B2B SaaS.
- Commercial Drive: Proven track record of hitting Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and expansion targets.
- Strategic Consultant: Ability to understand a client's needs and operational hurdles to recommend the right solutions.
- Communication: Expert-level negotiation and presentation skills, comfortable speaking to C-suite executives about business value and technical roadmaps.
Practicalities & Role Requirements
- Where You’ll Be: This role requires you to reside in the Denver area, with the option to work from home two days a week. We are a global team with members in AU, UK, DK and IN.
- Working Across Timezones: In this role, you’ll manage a portfolio of clients across the United States and work with a global team based in the US, AU and the UK.
- Working Rights: You must have full working rights, as we’re unable to offer visa sponsorship for this role.
What We Offer
- Comprehensive benefits package, including medical, dental and vision coverage
- Health Savings Account (HSA)
- Unlimited Time Off With Accelo’s Flexible Time Off (FTO) Plan
- 10 Company Paid Holidays
- Immediate Eligibility in 401k Plan
- 100% Employer Paid Short Term Disability Plan
- Commuter Benefits Including Unlimited Rides Using an RTD ECO Pass and/or Monthly Parking Stipend
- Access to an Employee Assistance Program for coaching and wellness check-ins
- Fully stocked kitchen with snacks and drinks
Accelo is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.
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