Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive business reviews, forecasting, and contract negotiations. Build relationships with executives and other stakeholders, identify upsell and cross-sell opportunities, partner with Customer Success on adoption and retention, translate platform data into business insights, and relay customer feedback to Product and Leadership.
About Flosum
Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation.
Role Overview
We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.
Requirements
Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills; ability to build trusted advisor relationships.
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Preferred Qualifications
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
Salesforce certifications (Admin, Platform App Builder, etc.)
Similar Jobs
Productivity • Software • Cybersecurity
Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.
Top Skills:
AWSAzureEbpfGCP
Artificial Intelligence • Software • Automation
Own and expand BlinkOps’ Southeast partner ecosystem, driving partner-sourced revenue, recruiting and onboarding security-focused VARs and MSSPs, executing regional business plans, coordinating co-selling with account executives, and delivering partner enablement. The role requires independently managing a large territory, building relationships across cybersecurity and SaaS channels, representing the company at events, and traveling approximately 30–50% for partner engagement.
Top Skills:
Agentic AiCloud SecurityCybersecuritySaaSSecurity Automation
Artificial Intelligence • Software • Automation
Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.
Top Skills:
AIAPIsCloud InfrastructureDistributed SystemsDockerIpaasKubernetesLlm IntegrationsMakeN8NNode-RedSaaSWorkflow AutomationZapier
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
