The Account Manager will expand Seran's drug manufacturing portfolio by managing client relationships, guiding them through project execution, and ensuring alignment with company capabilities. Responsibilities include opportunity identification, agreement negotiation, and collaboration across teams.
The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high‑value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán’s technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán’s commercial manufacturing capacity.
This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing.
Duties and Responsibilities
- Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
- Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy
- Conduct initial technical and commercial assessments to ensure strong project fit
- Lead the development and negotiation of term sheets and commercial supply agreements
- Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience
- Develop strong, trust‑based relationships with key stakeholders at client organizations
- Communicate project status, timelines, risks, and decisions clearly and proactively
- Support long‑term client retention and growth through strategic account planning
- Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply
- Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
- Monitor project progress, identify risks or bottlenecks, and drive timely resolution
- Ensure commercial commitments, deliverables, and quality expectations are met
- Coordinate internal review and approval of commercial proposals, pricing, and contract terms
- Manage renewals, amendments, and long‑term supply agreements as client needs evolve
- Ensure accurate forecasting and demand planning to support capacity utilization
- Provide market insights and customer feedback to inform commercial strategy and capacity planning
- Maintain accurate CRM records, pipeline reporting, and revenue forecasting
- Contribute to continuous improvement of commercial processes, tools, and client engagement practices
- Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness
- Scope my increase to align with company initiatives
- Perform other related duties as assigned
Required Skills and Experience
- Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
- Working knowledge of GMP requirements, quality systems, and regulatory expectations
- Ability to interpret technical data, batch records, and manufacturing requirements
- Familiarity with tech transfer, validation, and commercial supply operations
- Proven ability to manage complex accounts and long‑cycle commercial relationships
- Experience negotiating term sheets, pricing, and commercial supply agreements
- Strong financial acumen, including forecasting, revenue planning, and capacity management
- Skilled in opportunity qualification and pipeline management
- Excellent verbal and written communication skills
- Ability to build trust‑based relationships with technical, operational, and executive stakeholders
- Strong presentation and client‑facing skills
- Skilled at managing expectations and navigating sensitive commercial discussions
- Strong project management capabilities
- Ability to manage multiple accounts and priorities simultaneously
- Highly organized, detail‑oriented, and proactive in identifying risks and solutions
- Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
- Strategic thinker with a solution‑oriented mindset
- Self‑motivated and comfortable in a fast‑growing, dynamic environment
- Strong sense of ownership and accountability for client success and revenue outcomes
- Demonstrated success in negotiating commercial agreements or long‑term supply contracts
- Track record of managing cross‑functional teams or complex technical projects
- Experience with CRM systems, forecasting tools, and pipeline reporting
Education and Experience
- Bachelor’s degree in a related scientific discipline, business, or marketing
- 3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment
- Experience supporting or managing commercial‑stage drug products (preferred)
- Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)
Physical Requirement
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift to 15 pounds at times
- Approximately 25% of travel required, and at times greater than 50%
- Travel will be predominately domestic with the potential for international travel
Visit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.
Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits Summary:
Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.
The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Develop Android system applications for Toast’s device management platform, focusing on background services, device policy enforcement, setup, firmware and app updates. Support new hardware and OS upgrades, expand automated testing with Robot Framework, investigate production issues, and collaborate with product, hardware, QA, and software teams. The role requires strong Android development skills in Java or Kotlin, Android architecture libraries, debugging tools, and source control.
Top Skills:
AdbAndroidAndroidxGerritGitGitHiltJavaKotlinKotlin CoroutinesLogcatRobot FrameworkUiautomator
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Build full-stack Vision AI products for restaurant operators, including backend APIs, video pipelines, AI model integrations, monitoring, and customer-facing interfaces. Own platform components, contribute to architecture, collaborate across product and engineering teams, and use AI-assisted development tools. The role requires production software experience, cloud infrastructure expertise, event-driven systems knowledge, and comfort working across backend, frontend, data pipelines, and machine learning integrations.
Top Skills:
AWSClaude CodeCursorFfmpegJavaKafkaKotlinLlm ApisPulsarReactTypescriptVision-Language Model Apis
.png)
Cloud • Information Technology
The Commercial Account Executive will prospect for new business, manage and close technology sales through strategic partners, build pipeline, forecast accurately, and develop customer and partner relationships. Responsibilities include outbound outreach, account mapping, identifying revenue opportunities, and closing upsell and cross-sell deals. The role requires B2B or channel sales experience, strong communication, complex sales cycle management, CRM proficiency, and a results-oriented approach.
Top Skills:
Cloud StorageHubspot CrmSalesforce
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
