2025 Spring and Summer Intern - Customer Success

When can you expect to hear back?
We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

• All postings close: September 28, 2024
• Interviews: Early to Mid October
• Offers: By end of October

2025 Start Dates:
This position has opportunities to start in either the Spring and the Summer. Please see our start dates below and let us know your availability.

• Spring Internships: Monday, January 6, 2025 (15-20/hours per week max)
• Summer Internships: Monday, May 19, 2025 (40/hours per week max)

The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. This person will create, implement, and tag customer documents using Wdesk to meet their document setup needs.
What You'll Do

• Create and implement customer documents using industry leading software
• Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance
• Apply XBRL tagging information to financial statements and statement footnotes
• Tie-out of XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
• Provide exceptional customer service to internal and external customers

What You'll Need
Minimum Qualifications

• Must be currently enrolled in a degree-seeking program, preferably in business or similar program

Preferred Qualifications

• Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
• Professional, outgoing, energetic personality with excellent interpersonal skills
• Ability to work independently and take initiative
• Attention to detail and follow-through are required
• Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc
• Experience using Excel, Word, Google Docs, and similar word processing programs

Travel Requirement and Working Conditions

• Minimal travel
• Reliable internet access for any period of time working remotely, not in a Workiva office
• Must be authorized to work in the United States and not require sponsorship now or in the future

How You'll Be Rewarded
• Salary range in the US: $21.00 - $21.00• 401(k) participation and match
• Paid sick leave
• A unique opportunity to further your learning experience through additional internship seasons
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.