Teams at Wounded Warrior Project

Designs and optimizes user-centered web, mobile, and digital product experiences for veterans and families. Conducts user research and usability testing, synthesizes insights, maps journeys, creates wireframes and prototypes, develops high-fidelity designs, and supports accessibility and design-system improvements. Partners with product, technology, marketing, analytics, and program teams to improve resource discovery, engagement, self-service adoption, and satisfaction. Facilitates workshops, presents recommendations, and supports Agile delivery.

Provides financial education, counseling, and case management services to wounded veterans and their families. Develops and delivers financial literacy programs, assesses financial needs, coordinates emergency assistance and external resources, maintains case documentation in Salesforce, and supports long-term financial resiliency. The role also manages a caseload, presents to groups, collaborates with vendors and partners, and responds to sensitive or urgent financial situations.

Manages and improves WWP’s digital platforms, especially the MyWWP portal, to enhance the warrior experience. Coordinates stakeholders, vendors, workgroups, feedback, governance, backlog prioritization, feature enhancements, communications, adoption, and operational processes. Leads cross-functional initiatives, evaluates workflows, develops recommendations, supports leadership decisions, and aligns platform updates with Salesforce and program requirements. Requires experience in digital initiatives, process improvement, platform support, change management, CRM systems, and customer experience.