Teams at WN, LLC

Supports the inside sales process from lead generation through customer onboarding. Manages customer inquiries, identifies and converts inbound leads into booked appointments, processes orders, coordinates logistics, handles high call volumes, maintains accurate records, and supports customer satisfaction. The role requires CRM and scheduling software proficiency, strong communication, organization, adaptability, and the ability to manage multiple priorities in a fast-paced residential home services environment.

Handle customer calls, voicemails, emails, texts, complaints, and online reviews. Document and track concerns, manage membership cancellations and refunds, request referrals from satisfied customers, update internal performance boards, and maintain booking-rate metrics. The role requires professional handling of difficult conversations, timely responses, adaptability, and maintaining refund performance targets.

Analyzes and improves organizational processes to increase productivity, reduce waste, lower costs, and streamline operations. Conducts data analysis, creates process maps, identifies inefficiencies, recommends solutions, and leads strategic change initiatives. The role requires managing multiple projects, collaborating across functions, solving problems, communicating effectively, and proactively implementing operational improvements in a fast-paced environment.