Wiz Benefits Overview

Provides technical customer support for a cloud and AI security platform. Responsibilities include troubleshooting and debugging customer issues, system administration, networking, incident escalation, documentation, and developing scalable automation through coding and scripting. The role also participates in an after-hours, holiday, and weekend on-call rotation.

Own and enhance Salesforce CPQ and Quote-to-Cash architecture, including pricing engines, product catalogs, bundles, approvals, custom JavaScript, and enterprise Salesforce Flows. Diagnose production issues, optimize calculation performance, manage sandbox releases through Gearset Pipelines, and partner with Go-to-Market, Finance, and Product stakeholders. The role also mentors administrators, leads technical initiatives, and uses AI development tools to accelerate configuration, testing, and system improvements.

Develop and manage AI-powered GTM content infrastructure, including enterprise chatbot skills, prompt frameworks, agentic workflows, RAG-ready content taxonomies, and automated feedback loops. Partner cross-functionally to support sales enablement, product launches, onboarding, and campaigns. Measure adoption, deal impact, and time savings while maintaining content governance, accuracy, compliance, and alignment with sales cycles.