Wise
Wise Mission, Purpose & Impact
Frequently Asked Questions
Annually we host Wise Mission Days and A Wise Customer Challenge:
Mission Days Conference is an opportunity for Wisers to gather together and engage in big ideas and ask questions about how we are progressing on our Mission.
What happens?
- We come together physically or virtually to collectively hear our direction for the upcoming year.
- Enhance your understanding of our mission and encourage individual contribution.
- Foster experiences which create engaged and inspired moments.
- Curate moments of meaningful and purposeful connections.
Customer Challenge:
Customer Challenge allows our non-customer-facing teams to experience operations directly. The event focuses on building customer empathy and understanding the product through the customer's eyes. By directly engaging with customer cases, non-customer-facing teams identify areas for improvement and pain points, ultimately developing actionable strategies to elevate the customer experience.
- Foster Customer Empathy: We aim to prioritize our customers' needs by understanding their experiences.
- Understand the Product Experience: It’s critical to view our product from the customer's perspective, enabling product teams to identify necessary improvements.
- Set Actionable Goals: The primary objective is to identify action items based on firsthand experiences.
At Wise, weʼre building a forward-thinking environmental and social impact strategy that is deeply aligned with our mission and business goals. We take a data-driven approach to climate action and to investing in global projects that reflect our values. Weʼre strengthening governance frameworks, championing financial inclusion in local communities, and collaborating with global partners to drive meaningful impact. Our commitment is clear: to create a resilient ESG framework that not only supports our mission but helps shape a more sustainable future
- Social impact: We donated £500,000 to the International Rescue Committee (IRC) to support rapid humanitarian response efforts and life-saving assistance in the critical first hours of a crisis – wherever it happens. IRCʼs transparency and data-driven approach align with Wiseʼs ESG framework, ensuring measurable impact and accountability.
- Governance: We created the Climate Risk Forum to identify, monitor and report climate risks. The Climate Risk Forum reports up to the Emerging Risk Forum. Senior stakeholders and subject matter experts evaluate and monitor climate risks throughout the year, reporting back to the Emerging Risk Forum on any findings bi-annually.
Our ESG Committee oversees strategic development and implementation of climate and social impact projects across the business, such as our partnerships with the IRC and Opna.
