Teams at Trustpilot

Own strategic value for a portfolio of complex, high-value SaaS customers: lead onboarding, drive product adoption and executive outcomes, maintain customer health and NPS, reduce churn, escalate complex issues, deliver advocacy opportunities, and feed enterprise insights to Product while maintaining CRM success plans and metrics.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Support sales teams by performing technical discovery, delivering tailored product demos and proofs-of-concept, configuring standard solutions, and advising customers on integrations and implementation to validate product fit and enable smooth handovers to product and engineering teams.