Teams at Teleperformance

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Manage end-to-end recruitment, including sourcing, screening, interviewing, offer negotiation, onboarding, and candidate engagement. Partner with hiring managers and stakeholders across multiple functions and levels, manage high-volume and specialist hiring, build talent pipelines, provide market insights, and track recruitment metrics. Maintain accurate records and ensure compliance with company policies and employment regulations.

Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.