Teleperformance

Boca Raton
Total Offices: 17
243,049 Total Employees
Year Founded: 1978

Teleperformance Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Provides a pension

Offers occupational accident insurance

Offers retiree health & medical

Offers disability insurance

Offers charitable contribution matching

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Provides adoption assistance

Provides family medical leave

Provides fertility benefits

Offers childcare benefits

Offers generous parental leave

Offers company equity

Offers performance bonuses

Offers employee discounts

Offers employee stock purchase plan

Provides a company car

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Offers healthcare on-site

Company Culture

Provides commuter benefits

Provides free snacks and drinks

Offers travel concierge services

Office is pet friendly

Provides a mobile phone discount

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Offers apprenticeship programs

4 Hours AgoSaved
In-Office or Remote
2 Locations
Software
Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.
4 Hours AgoSaved
In-Office or Remote
2 Locations
Software
Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.
Software
Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.