RingCentral

RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Director of Customer Training, this role will be a key contributor to the identification of training needs and the delivery of the customer training curriculum. This role will focus primarily on the delivery of VILT and ILT, but may include other responsibilities.

You will proactively manage a list of RingCentral's premier existing customers acquired through channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs.  This position is an inside sales/account management role and will be worked from our office in Denver.

RingCentral is looking for a business oriented, dynamic program manager to focus on Revenue protection and Sales policy consistency. This individual would work cross functionally to improve process and procedures to further drive revenue protection. To thrive in this role, candidates will have a combination of project management experience, front line customer knowledge and a focus on Sales policy enforcement, and anomaly identification. Program Managers will need to pull all the right players together cross functionally, discover, develop and justify a creative solution and close the gaps for problems identified. A successful candidate will have experience operating in high-pressure situations, and a constant strive for improvement.  

We are currently looking for a Signature Accounts Coordinator to increase the qualified pipeline of new opportunities for our Signature Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead and customer follow-up and Business development experience at multiple executive levels within organizations of all sizes.

This role is highly visible and cross-functional, requiring regular communication with RingCentral's corporate marketing, product marketing, sales leadership, sales reps and business development members. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills. They must be team oriented and have a 'can do' attitude and be comfortable working in fast paced, team-oriented environment. 

Responds to customer requests, resolves issues in a timely manner and ensure high customer satisfaction. Excellent Customer Support Skills. Troubleshoots network problems and recommends corrective procedures to resolve Quality of Service issues. Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management. Maintains network lab and equipment inventory. Must be willing and able to travel on occasion. Demonstrate a clear understanding of RingCentral products and services and how they can apply to specific customer situations.

The Content Specialist will be responsible for creating training, technical writing and content documentation to support the Professional Services department within Ring Central. They would support documenting key process and highlighting best practices to help promote creating an optimal customer experience through Professional Services implementations. They would be able to leverage their skills with content writing as well as creativity to design high profile proof of concepts, training materials, customer testimonials, end user education, trade show vignettes, etc. to improve overall customer experience.

You will own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships. You will actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling 180-day forecast of renewals. You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals. You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth. You will communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate. You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

RingCentral is looking for a seasoned, practical Corporate Counsel, with 10 or more years of experience to join our legal team. This self-motivated individual will be comfortable working in an exciting, high-growth, fast pace sales-driven culture and will be responsible for managing the expectations of the Sales department as well as engaging directly with customers and partners and their attorneys during contract negotiations. This position will report directly to our VP of Legal.

This creative development role is responsible for the visionary work of building out our tools framework, illustrative design, and the front end contributions of our innovative products. Your job will be equal parts team collaboration, creative content owner, and change management steering the ship to success. You will be the key person between our front end programming and the vision of our innovative success. You should have a knack for confidently delivering presentations and decision influence at a collaborative level. Your audience will include both internal and external RingCentral customers in a variety of open forums. With this comes the opportunity to innovate new user adoption strategies, be the focal point for framing and driving initiatives to completion and ultimately share in the success of our tools and self-service goals. You should have a strategic mindset and be highly organized to manage deliverables in a timely, high-quality manner.

We are currently looking for a Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

We are seeking a strong DevOps Tools Engineer to join the RingCentral Operations Intelligence team. You will be responsible for designing, maintaining and operating our top-notch monitoring infrastructure including developing tools based on ELK stack, Zabbix, Tick stack etc. The right candidate will be excited by the prospect of optimizing or even re-designing RingCentral's core monitoring infrastructure and tools to support our next generation of products and monitoring initiatives.

In this key role you will be responsible for maintaining and supporting key developer focused tracking and project management applications, along with servers and storage enterprise infrastructures that are either physical,virtual or cloud, and provide planning and implementation of projects. You will also be responsible in maintaining and supporting the administration of our portfolio of SaaS applications with primary focus on developer tools (Ticket Tracking, Version Control, CI/CD). 

The Business Analyst will be responsible for conducting non-intrusive Time-In-Motion studies for key professional services roles with the goal to improve insights into the day to day activities and outcomes for each role. An ideal candidate will be able to take these studies and advise upper management on areas to optimize, automate and improve performance of key services roles. 

The Sr Analyst, Upmarket Go to Market Strategy will play a key role in assessing and scoping current processes, partnering with Sales and Operations leadership to boost productivity. Strategic deliverables take the form of insights into data from sales pipeline, go-to-market account & territory segmentation, sales prospecting and account executive activity and performance, aimed at increasing effectiveness. This role will report to the AVP, Sales Strategy and Operations, who is responsible for our Commercial and Enterprise sales operations strategy and execution efforts globally, including pipeline stewardship, analysis and insights and productivity. The scope of the role will be determined by candidate experience level and skill set.

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business

We're looking for an experienced Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of Ring Central's premier existing customers, and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs. This position is an inside sales/account management role and will be worked from our office in Denver.

We're looking for an experienced Senior Account Executive that thrives in a fast-paced, cutting-edge and technology-driven environment. This role will be at the forefront of driving "Mid/Major" market engagements as we swiftly evolve from being a predominant SMB provider. 

Maximize our customers' return on their investment in RingCentral solutions by enabling them to utilize all the benefits of being a RingCentral customer. Own the strategy, development, and execution of targeted marketing programs to increase app and feature adoption. Take a holistic view of the customer journey to drive automated activation, nurture, and growth initiatives to improve retention and reduce churn. Develop programs for customer success teams to increase customer engagement and loyalty. Own automated dashboards to measure and report on campaign progress and effectiveness. Analyze project performance, derive insights, and recommend actions to continuously improve performance.  Evaluate, modify and/or scrap existing tools and process to build a world-class tech stack and "engine" to level up the team's impact to the business. Lead and influence a cross-functional teams consisting of sales, marketing, customer success and product. Regularly present to internal leaders on strategy and program experience.

This individual will support the Channel Enablement team, working with a team of training designers and field trainers to support internal and external sales teams. This may include gathering content from internal experts, supporting webinar preparation and delivery, reviewing and updating existing content, and assisting in the development, rollout, and evaluation of new and existing methods for learning.

This individual will support the Channel Operations team, working with them to help develop and manage Channel Sales processes across multiple systems such as Salesforce.com and the RingCentral Partner Portal. In addition, they will be exposed to the creation and ongoing delivery of sales reporting metrics, general sales training and communication of important operational items to internal and external partner sales teams.

We're looking for an experienced Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of RingCentral's premier installed customers; tasked with cultivating and saturating business within these accounts. With ownership of 200+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and expand the RingCentral footprint within these accounts. This position is an inside sales/account management role and will be worked from our office in Denver.

HR Business Partner Job Type: Full time Location: Denver, CO Department: Employee Success The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX

IT Project Manager Job Type: Full-TimeLocation: Belmont, CADepartment: Business Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX

Account Executive, SMB Job Type: Full-time, Non-ExemptLocation: Denver, CODepartment: Sales RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS,

The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner inContact. This role will drive implementation of InContact Studio and Central functionality within new Contact Center ACD designs and training.

Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues. Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages. Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces. Explore and innovate new cloud and HA technologies, features, and tools. Partner with development teams in defining and implementing improvements in service architecture. Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals.

RingCentral is looking for an experienced instructional designer who specializes in eLearning development but also enjoys developing other types of instructional content to join our Customer Training team. Working for the Manager of Instructional Design, this role will be a key contributor to the identification of training needs and the expansion of the customer training curriculum. This role will focus primarily on the development of CBTs and instructional videos, but will include development of content for other modalities such as ILT and VILT.

Ensure an accurate and timely monthly, quarterly and year-end accounting close. Develop and maintain financial record keeping and reporting systems. Preparing monthly, quarterly and annual financial statements; assisting with regulatory. reporting as applicable. Preparing and reviewing appropriate ledger entries and reconciliations. Maintaining the general ledger system. Review monthly prepaid and fixed asset roll forwards and related schedules. Review and monitor accounts payable sub ledger details and aging. Review bank reconciliations and corporate credit card reconciliations. Assist with the quarterly review and annual audit. Develop, implement, and maintain internal financial controls and procedures. Researching accounting issues for compliance with generally accepted accounting principles. Lead ad hoc projects and work as part of a cross-functional team. Manage and develop staff of three individuals. Perform other duties as assigned.

You'll become the regional expert on RingCentral services and will sell new customers under our Enterprise grade cloud UC platform. New customer acquisition focused on Key customers. New and Expansion Opportunity Focused. Generate awareness, respond to inquiry and engage in outbound prospecting to introduce and sell our Enterprise grade cloud UC platform. A highly collaborative role interacting frequently with the Enterprise AE's, "Account Owner". Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process. Close complex deals involving multiple executive level stakeholders (C suite), Enterprise sales cycles. Extensive over the phone selling, client facing, board room level presentation skills. Drive a collaborative approach with ENT AE & Marketing to prioritize targets to engage. Leverage & partner with internal resources (business development, SE, marketing, etc.) to execute on deals. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies &processes. Ensure a smooth transition to RC and hand off to SA. Manage pipeline, sales activity and ability to accurately forecast. Deliver on revenue target quotas on a quarterly/annual basis.

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business