RingCentral Careers In Centennial

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Customer Success Manager   Job Type: Full-time, ExemptLocation: Denver, CODepartment: Customer Success  RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration

Renewals Manager Job Type: Full TimeLocation: DenverDepartment: Customer Success RingCentral is more than just a tech company, we are on a mission to make your collaboration simpler, more pleasant and more productive. We believe that culture is the compass to success and so our RingCentral Values are woven into the fabric of all we do. We seek extraordinary talent that is eager to do the best work of their life while supporting others in doing

The Channel Sales Specialist (CSS) is a highly active and energetic, collaborative role, where the representative acts as a liaison between RingCentral, Customer & Partner focusing on closing small to medium sized business deals (companies less than 50 employees).

The Sales Enablement Manager – Majors Business unit is a functional position responsible for ensuring the Majors Business Unit (250-999 employee sized companies) and team are equipped with the content, resources, tools, training, and metrics necessary to effectively differentiate and sell RingCentral products and services. The Sales Enablement Manager – Majors plays a critical strategic role partnering with the sales leader to think about go to market strategy. The successful candidate will have a solid understanding of training methodologies, adult learning principles, passionate for connecting departments between the RingCentral and Majors business. This person will be responsible for creating new content to outline the best people to engage in your sales process, process to follow & technology. This position reports into the Leader of Worldwide Field Sales Enablement. 

Develop and maintain expert understanding of all RingCentral applications and products. Assist Customer Success team in developing and refining Adoption campaigns targeting existing customers. Work collaboratively with Product, Marketing and RingCentral University teams to build new adoption playbooks and content to be leveraged by the CSMs. Assist with defining success metrics and leveraging to drive program improvements. Recommend offers to motivate customers to adopt new products. Identify and publish customer case studies in support of adoption campaigns. Develop discovery framework for CSMs to use in onsite engagements as a foundation for best practice recommendations. Keep up-to-date on relevant competitive solutions, products and services.

We are looking for a full-time xCaaS Integrations Developer to join the IT team in our RingCentral's Belmont Campus. In this position, you will work with management, architects and engineers to help create integrated solutions with our vendor product line. You will be responsible for designing, documenting and building new integration solutions in our enterprise SaaS platforms ecosystem.

The Number Transfer Specialist position is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Number Transfer Specialist directive is focused on providing quality customer service experience, timely product delivery, strong task management skills and the ability to identify problems and provide constructive resolution.

The Number Transfer Manager is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Number Transfer Manager directive is focused on providing quality customer service experience, timely product delivery, strong task management skills and the ability to identify problems and provide constructive resolution.

Technical Writer Team Lead: GSSJob Type: Full Time, Exempt Location: Denver Department: Global Self-ServiceRingCentral is the market leader in integrated communications products with telephone, video conferencing, messaging, and contact center software. Our products power mission-critical systems for businesses large and small, require enormous flexibility to support any business need or workflow, and require an exemplary user experience,

This position directly supports our Channel Sales team enabling RingCentral Channel Partners.  This is an amazing opportunity for a Sr. Field Sales Trainer to join and contribute to RingCentral's award-winning channel program! The Channel program and our collective partners are the most successful parts of our sales organization. With your expertise and coaching, our partners will sharpen their sales skills to take them to the next level!

We're looking for an experienced Account Executive, SMB that thrives in a fast-paced, cutting-edge, technology-driven environment that will join our team expanding small/medium size business segment. Recently recognized by Gartner as the market leader in Unified Communications as a Service - RingCentral is disrupting old school telecom with next gen cloud software. Our footprint in Denver continues to grow as we scale and evolve our salesforce covering the US & Canada and we are looking for stellar people who want to be a part of the story.

The Provisioning Manager, Worldwide Deals Desk & Quote to Cash (QTC), position will report into the World Wide Sales Operations organization. The position will support the overall QTC strategy, execution and deal management; supporting Order Operations, Provisioning, and Support. Execute strategic initiatives and day to day operations; partnering with Sales, Channel, Legal, Finance, and IT to drive deal structure, automation and process improvements to develop and scale the channel business. Candidate will have expertise in Channel Partner Sales, deal/order management, CPQ, and developing a global deals desk.

You'll become the resident expert on the RingCentral services including Fax, Mobile, and Office and will educate existing partners and new partners our hosted VoIP platform, call management services, and IP hardware. Additionally, you will develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. You will also be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives to the Channel Partners. Occasional travel into your supported territory is likely.

The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner NiceinContact. This role will drive implementation of NiceInContact Studio and Central functionality within new Contact Center ACD designs and training.

RingCentral is looking for a Desktop Systems Specialist to provide an exceptional, high quality, professional Site IT support and technical leadership within the company for our Centennial, CO site. The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company. The Desktop Systems Specialist is expected to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees. 

We are currently looking for a Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

The Business Analyst, Sales Operations role requires expertise in development of Business Requirements for QTC operations, SFDC, sales tools and processes coupled with sharp business acumen. This Business Analyst will collaborate with cross functional teams including services provider and partners to develop detailed BRD's and be accountable for managing project requirements, prioritization and timelines. The candidate will also be responsible for managing closed loop communications with all stakeholders and driving timely deliverables. 

Responsible for managing development of RingCentral's data analytics platform, support for its users and all technical and organizational aspects of platform maintenance.

The Deals Desk Manager, Worldwide Deals Desk & Quote to Cash (QTC), position will report into the World Wide Sales Operations organization. The position will support the overall QTC strategy, execution and deal management; supporting Channel Sales with Deal Management, Order Operations, Provisioning, and Support. Execute strategic initiatives and day to day operations; partnering with Sales, Channel, Legal, Finance, and IT to drive deal structure, automation and process improvements to develop and scale the channel business. Candidate will have expertise in Channel Partner Sales, deal/order management, CPQ, and developing a global deals desk.

The Sales Enablement Manager – Avaya Business unit is a functional position responsible for ensuring the Avaya Business Unit and team are equipped with the content, resources, tools, training, and metrics necessary to effectively differentiate and sell RingCentral products and services. The Sales Enablement Manager – Avaya Business Unit plays a critical strategic role in establishing a new product, ACO, in the market. The successful candidate will have a solid understanding of training methodologies, adult learning principles, passionate for connecting departments between the RingCentral and Avaya business. This person will be responsible for creating new content to outline the best people to engage in your sales process, process to follow & technology to leverage for the ACO business unit. This position reports into the Leader of Worldwide Field Sales Enablement. 

The Strategy & Operations Manager/Analyst for the Avaya Partnership will play a key role in driving the growth and productivity of our commercial sales teams globally. This role will report to the Sr. Manager, Sales Strategy & Operations and is part of a large team led by world class sales strategy & operations leaders.

We are looking for a talented Senior Quality Assurance (QA) / Test Automation Engineer to join the RingCentral Engineering team in our Boulder, CO office. In this position, you will work with front-end and back-end engineering teams and QA to help execute on the product roadmap and work with existing team members to improve and automate test strategies and software configurations, define test strategies, develop and execute test cases to diagnose issues and bugs, and participate in defining and communicating best practices.

RingCentral is looking for a seasoned, practical Commercial Corporate Counsel, with 4 or more years of experience to join our legal team. This self-motivated individual will be comfortable working in an exciting, high-growth, fast paced sales-driven culture and will be responsible for managing the expectations of the Sales department as well as engaging directly with customers and partners and their attorneys during contract negotiations. This position will report directly to our Director, Corporate Counsel.

We're looking for an experienced Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of Ring Central's premier existing customers, and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs.  This position is an inside sales/account management role and will be worked from our office in Denver.

Deliver and troubleshoot service updates to the stage and production platforms. Communicate and collaborate with other teams (Operations, QA, Development). Continuously improve knowledge level of production system. Work closely with virtualization/storage, network and monitoring teams to create roll out plans or investigate issues met during deployment. Take part in automation design and improvements.

The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers.  As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.  You will be positioned as a subject matter expert and all-around resource for servicing client's needs.

You'll become the resident expert on the RingCentral services including Mobile, Office, and Contact. Center and sell our hosted VoIP platform, call management services, and IP hardware.  Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes.  Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives. Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn.

Build solid sales and technical expertise through 12 to 24-month progressive onboarding. Develop and maintain expert understanding of all RingCentral applications and products. Assist SE team with hardware and software lab maintenance and testing. Responsible for continued education on the platform and underlying technologies. Assist with answering technical questions for segment sales teams. Present ongoing product training for sales teams. Support SE related tradeshows and events. Shadow upmarket SE opportunities, and provide support for ongoing deliverables. Provide pre-sales technical and sales support for accounts. Perform Proof of Concept (POC) onboarding support for sales opportunities. Transfer industry, technical, and product knowledge to internal and external teams. Keep up-to-date on relevant competitive solutions, products and services.

The Event and Incident Administrator is responsible for event analysis including investigation and auditing network trends, following the protocol for incident management, documenting all aspects of an incident and event correlation, working with all stakeholders of an incident to ensure timely response and thorough communication and documentation. If you have excellent communication skills and are looking for a position that can open up doors for you into a technical role, this is the position for you. The Event and Incident Administrator is responsible for leading a variety of facilitation and administrative support functions for planned maintenance (event) and unplanned maintenance (incident):

RingCentral is looking for a senior instructional designer who specializes in eLearning development and instructional video production, but also enjoys developing other types of instructional content to join our Customer Training team. Working for the Manager of Instructional Design, this role will be a key contributor to the identification of training needs and the expansion of the customer training curriculum. This role will focus primarily on the development of CBTs and instructional videos, but may include development of content for other modalities such as ILT and VILT.

This is an amazing opportunity for a Content Specialist to join RingCentral's award-winning channel programs team! You will use your superior copy writing skills and creativity to create marketing communications and assets that drive ideal behaviors, capture attention, and build loyalty among RingCentral's global partner base.

We are currently looking for a Technical Trainer to support Professional Services (PS) department for RingCentral. We have experienced exponential growth over the past few years and need to fill our training gaps to ensure that our project managers, technical resources and sales professionals can have the optimum skills necessary to handle our future growth. The ideal candidate is an expert in designing curriculum, creating contents and managing training delivery working with PS PMO and various functional areas within PS to meet our training needs. Experience in the areas of SaaS, UCaaS, and Contact Center solutions within professional services setting will help a lot in understanding the proper technical context for the training. Skill areas to be focused on will be in: project management, technical aspects, sales and first-line-management supports.

Work with the sales teams from Avaya and Avaya Channel Partners to drive sales of Avaya Cloud Office and other RingCentral portfolio solutions within an assigned territory. Meet with customers and serve as the subject matter expert (SME) for the solutions jointly created by RingCentral & Avaya. Communicate Avaya Cloud Office and RingCentral value proposition to both technology and business stakeholders within customers (inclusive of senior-level contacts). Coordinate with Avaya & Avaya business partner sales teams to develop Territory Sales Plans, Target Account Plans and Pipeline Building. Own territory plan/strategy around Pipeline, Forecasting and Sales Growth, - owning GTM for respective patch… all routes to market. Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling.

RingCentral is looking for a dynamic Product Marketing Manager who will be responsible the go-to-market execution of RingCentral's carrier solutions. This individual will drive the delivery of our go-to-market strategy, messaging, content, activities and marketing campaigns for our strategic carrier partners. This product marketing role is highly visible and cross-functional, requiring regular communication with RingCentral leadership, product management, sales, and other staff members, as well as with external partners.

Account Manager focused on growing existing Enterprise accounts through prospecting, qualifying & closing expansion sales. Assist Enterprise field Account Executives with order generation and daily account maintenance. Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers. A highly collaborative role interacting frequently with the Enterprise field Account Executive, Customer Success Manager, Professional Services and other internal departments.

As a Professional Services Advisor you must work with our customers to ensure adoption of the RingCentral system wherever the client happens to be in their technological journey. A successful advisor is part technical guide, part account manager, and part detective and part teacher. Sounds like a lot of moving parts? The PSA must work with the client to ensure their network will support the RingCentral system. Since our system is Cloud-based and therefore network driven, the customer network is of the utmost importance. We may have to show the client how to log in to their router/firewall and configure port triggering. We may have to have them send pictures of the equipment in front of them because they don't know which box is which. The PSA must be good at conveying how the system works, teaching the client to setup and configure the system themselves in an ongoing capacity as it is a self-managed system.

Job Description: We are looking for a self-motivated, self-directed leader who can source and manage strategic ISV partnerships such as Google, Microsoft, Oracle, ServiceNow, and Salesforce. This person must be able to create and articulate joint value propositions with partners, drive internal cross functional teams to launch joint go to market programs, educate partner field sales, and execute field events to drive opportunities and incremental revenue. This person must be able to effectively communicate RingCentral's strategies, solutions, and product roadmaps to customers and partners, while deeply understanding their solution requirements and greater issues in unified communications and collaboration. Responsibilities:

We are currently looking for a Signature Accounts Coordinator to increase the qualified pipeline of new opportunities for our Signature Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead and customer follow-up and Business development experience at multiple executive levels within organizations of all sizes.

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Key member of the customer facing sales team having primary responsibility for providing pre-sales and post-sales technical support for RingCentral platform products, custom integrations, partner integrations, and a general knowledge of all standard services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.