RingCentral

Professional Services Delivery Engineer is a role within the Professional Services Department, where newly established customers receive personalized, white-glove deliverance of the RingCentral product. As a Professional Services Delivery Engineer, you will work in a collaborative team environment to ensure the implementation of these projects is successful. Members of this position are expected to travel weekly to job locations and act as a conduit between the customer's technical support team and the RingCentral Project Manager. Customers can range anywhere from small businesses to global enterprises. The main goal is to ensure the successful adoption of the RingCentral system at the customer level. This includes, but is not limited to, end-user training, hardware deployment, and speaking technically to the RingCentral environment. Since our system is Cloud-based you must be quick to learn and tech-savvy.

The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner inContact. This role will drive implementation of InContact Studio and Central functionality within new Contact Center ACD designs and training.

Run Projects that contain unified communication and contact center in an SAAS environment. Create schedules and for rollout of multiple locations. Overcome project and task management stumbling blocks and hurdles to keep projects on track. Break projects and tasks down to manageable pieces. Develop accureate and realistic performance and time estimates. Manage multiple projects without losing effectiveness and losing your sanity. Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities.

Account Executive, SMB Job Type: Full-time, Non-ExemptLocation: Denver, CODepartment: Sales RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS,

Driving new revenue through customer acquisition in designated territory and named accounts. Consistently strike / exceed quarterly & annual sales targets. Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc). Partnering with the regional VAR's to effectively identify, engage and deliver new customers. Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch. Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling.

In this role, the successful candidate will be responsible for providing Sales Operations support for the Professional Services and Customer Success organization. Activities will include the oversight, management and optimization of the order management process for all Professional Services opportunities and the processing of contract renewals. The candidate will assess and manage critical systems, processes and tools related to these functions in addition to driving business requirements and strategic roadmaps of prioritization of investments.

We're looking for an experienced Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of Ring Central's premier existing customers, and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs. This position is an inside sales/account management role and will be worked from our office in Denver.

Professional Services (PS) Client Partner 1 Job Type: Full-timeLocation: Denver, CODepartment: Professional Services RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging,

Sr. Training Manager Job Type: Full timeLocation: Denver, CODepartment: GSS Operations The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX

Support analytics platforms based on Hadoop ecosystem, HP Vertica databases and Tableau solution. Communicate with development teams and deliver ETL applications to pre-production and production environments. Diagnose, troubleshoot and resolve issues related to analytics platforms. Participate in on-call rotations. Continuously seek ways to optimize time spent on maintenance activities and automate routine tasks. Working on design and improvement of analytics platform to meet business requirements. Configure monitoring of infrastructure and applications using Zabbix system.

We are currently looking for a Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

Ensure an accurate and timely monthly, quarterly and year-end accounting close. Develop and maintain financial record keeping and reporting systems. Preparing monthly, quarterly and annual financial statements; assisting with regulatory. reporting as applicable. Preparing and reviewing appropriate ledger entries and reconciliations. Maintaining the general ledger system. Review monthly prepaid and fixed asset roll forwards and related schedules. Review and monitor accounts payable sub ledger details and aging. Review bank reconciliations and corporate credit card reconciliations. Assist with the quarterly review and annual audit. Develop, implement, and maintain internal financial controls and procedures. Researching accounting issues for compliance with generally accepted accounting principles. Lead ad hoc projects and work as part of a cross-functional team. Manage and develop staff of three individuals. Perform other duties as assigned.

The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements. 

At RingCentral, our Customer Success Managers serve as the owner of the post-sales relationship with our most valued and high-profile customers. If you join our team, you will assume a very strategic and highly visible role within the company and will focus on three key areas: revenue protection, revenue acceleration as well as being a trusted advisor to these highly visible and world-class brands. You will be the leader, coach, quarterback, mentor, and advisor within RingCentral that ensures our on-going relationship with these customers deliver increasing value to them as well as to RingCentral. 

You'll become the regional expert on RingCentral services and will sell new customers under our Enterprise grade cloud UC platform. New customer acquisition focused on Key customers. New and Expansion Opportunity Focused. Generate awareness, respond to inquiry and engage in outbound prospecting to introduce and sell our Enterprise grade cloud UC platform. A highly collaborative role interacting frequently with the Enterprise AE's, "Account Owner". Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process. Close complex deals involving multiple executive level stakeholders (C suite), Enterprise sales cycles. Extensive over the phone selling, client facing, board room level presentation skills. Drive a collaborative approach with ENT AE & Marketing to prioritize targets to engage. Leverage & partner with internal resources (business development, SE, marketing, etc.) to execute on deals. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies &processes. Ensure a smooth transition to RC and hand off to SA. Manage pipeline, sales activity and ability to accurately forecast. Deliver on revenue target quotas on a quarterly/annual basis.

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business

At RingCentral, our Carrier Customer Success Managers serve as the owner of the post-sales relationship in partnership with the Carrier seller; targeting the most valued and high-profile customers. If you join our team, you will assume a very strategic and highly visible role within the company and will focus on three key areas: revenue protection, revenue acceleration as well as being a trusted advisor to these highly visible and world-class brands. You will be the leader, coach, quarterback, mentor and advisor within RingCentral that ensures our on-going relationship with the Carrier seller and end-customer delivering increasing value to them as well as to RingCentral. 

RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Director of Customer Training, this role will be a key contributor to the identification of training needs and the delivery of the customer training curriculum. This role will focus primarily on the delivery of VILT and ILT, but may include other responsibilities.

Key member of the customer facing sales team having primary responsibility to lead a team of up to 10 pre-sales engineering resources for all RingCentral products and services. This role will interact directly with all levels of management on customer accounts. The Sales Engineering Manager at RingCentral requires excellent organizational and technical skills to lead a team of Pre-sales Engineers engaging in product demonstrations, discovery sessions, RFI/RFP responses, and other initiatives. One of the goals of a Sales Engineering Manager at RingCentral is to ensure the constant advancement of the Sales Engineers in their skills and knowledge to effectively compete in a global marketplace.

The Upmarket Go to Market Strategy Manager will play a key role in assessing and scoping current processes, partnering with Sales and Operations leadership to boost productivity. Strategic deliverables take the form of insights into data from sales pipeline, go-to-market account & territory segmentation, sales prospecting and account executive activity and performance, aimed at increasing effectiveness. This role will report to the AVP Sales Strategy & Operations, who is responsible for our Commercial and Enterprise sales operations strategy and execution efforts globally, including pipeline stewardship, analysis and insights and productivity. The scope of the role will be determined by candidate experience level and skill set.

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business

We're looking for an experienced Channel Operations Manager that thrives in a fast-paced, cutting edge, technology driven environment. This person will be a key contributor in shaping the success of RingCentral's Award-Winning Partner Program. This is a great position for a person who thrives in a high-growth environment managing data, sales systems and creating process. In this role, he or she will be a go-to person for providing day-to-day support for the Global Channel sales organization and RingCentral's sales partners.

RingCentral is looking for a Senior Manager Project Management who will lead a team of Project Managers responsible for a world class delivery of our product to our customers. This is an opportunity to help lead and evolve a critical function within the Professional Services organization for a recognized leader in global cloud communications.

We're looking for an experienced Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of Ring Central's premier existing customers, and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs.  This position is an inside sales/account management role and will be worked from our office in Denver.

We are currently looking for recent college Graduates for a Business Development Representative (BDR) role to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain stable integrated UC platform. Provides Enterprise level technical support to all Enterprise customers. Troubleshoots and reproduces customer technical issues to resolution and/or escalates. Applies expert knowledge of RingCentral services and VOIP technology. Responsible for training customer administration of RingCentral platform. Answers complex technical questions and offers workarounds for customer networks. Provides quick and accurate handling of support interactions – phone, screen sharing and email. Follows up with customers, ensuring customer is up to date and satisfied with resolution. Responds promptly to escalations while keeping detailed case notes. Manages customer expectations and experience to deliver high customer satisfaction and increase retention. Regularly achieves and exceeds service level agreements and quality customer satisfaction targets. Remain current on software defect and upgrades. Manage escalated issues and collaborate with other internal departments to expedite resolution. Help develop and maintain customer facing and internal help articles.

Maximize our customers' return on their investment in RingCentral solutions by enabling them to utilize all the benefits of being a RingCentral customer. Own the strategy, development, and execution of targeted marketing programs to increase app and feature adoption. Take a holistic view of the customer journey to drive automated activation, nurture, and growth initiatives to improve retention and reduce churn. Develop programs for customer success teams to increase customer engagement and loyalty. Own automated dashboards to measure and report on campaign progress and effectiveness. Analyze project performance, derive insights, and recommend actions to continuously improve performance.  Evaluate, modify and/or scrap existing tools and process to build a world-class tech stack and "engine" to level up the team's impact to the business. Lead and influence a cross-functional teams consisting of sales, marketing, customer success and product. Regularly present to internal leaders on strategy and program experience.

We're looking for an experienced Senior Account Executive that thrives in a fast-paced, cutting-edge and technology-driven environment. This role will be at the forefront of driving "Mid/Major" market engagements as we swiftly evolve from being a predominant SMB provider. 

The Denver based Channel Partner Marketing Events Manager will work as a part of the channel partner marketing team and will report to the Director of Channel Programs. He/she will oversee management of events from concept to completion, working with team members of varying levels of experience and skill. This position will be responsible for maintaining vendor partnerships, managing budgets, ordering services, creating timelines and meeting all deadlines on time. The Channel Partner Marketing Events Manager will support sales and business development efforts in assessing event needs and in building strong RingCentral presence. This person will be expected to consult and partner with sales, channel execs, marketing and internal team members to conceptualize, develop and market events, taking into consideration goals, themes, audiences, and RingCentral culture. This individual thrives in a fast-paced and entrepreneurial environment, has a hunger for being on the cutting edge of marketing, and is excited to make a real impact for the brand by executing flawless channel events.