RingCentral

We're looking for an experienced Channel Signature Account Manager that thrives in a fast-paced, cutting-edge, technology-driven environment. You will proactively manage a list of RingCentral's premier existing customers acquired through channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 400+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs.  This position is an inside sales/account management role and will be worked from our office in Denver.

Support analytics platforms based on Hadoop ecosystem, HP Vertica databases and Tableau solution. Communicate with development teams and deliver ETL applications to pre-production and production environments. Diagnose, troubleshoot and resolve issues related to analytics platforms. Participate in on-call rotations. Continuously seek ways to optimize time spent on maintenance activities and automate routine tasks. Working on design and improvement of analytics platform to meet business requirements. Configure monitoring of infrastructure and applications using Zabbix system.

At RingCentral, our Customer Success Managers serve as the owner of the post-sales relationship with our most valued and high-profile customers. If you join our team, you will assume a very strategic and highly visible role within the company and will focus on three key areas: revenue protection, revenue acceleration as well as being a trusted advisor to these highly visible and world-class brands. You will be the leader, coach, quarterback, mentor, and advisor within RingCentral that ensures our on-going relationship with these customers deliver increasing value to them as well as to RingCentral. 

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business

The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements. 

The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements. 

Coach, motivate, and influence direct sales team to exceed quotas. Weekly 1:1's with team members to review commits, pipeline, forecasting and performance. Work with Account Executives on how to engage with prospects through a variety of lead sources including marketing, channel and self-prospecting. Lead and supervise teams to work under tight deadlines. Travel with Account Executives as needed to client presentations and field events. Build and enhance customer relationships. Train staff on Company processes, policies, and procedures. Identify needs for and drive process improvements. Delegate authority and responsibility with accountability and follow-up. Provide feedback to cross-functional departments as the voice of sales. Effectively prioritize multiple tasks, projects and deadlines simultaneously. Mentor and develop direct reports. Solve problems and drive results. Handle customer escalations.

You'll become the regional expert on RingCentral services and will sell new customers under our Enterprise grade cloud UC platform. New customer acquisition focused on Key customers. New and Expansion Opportunity Focused. Generate awareness, respond to inquiry and engage in outbound prospecting to introduce and sell our Enterprise grade cloud UC platform. A highly collaborative role interacting frequently with the Enterprise AE's, "Account Owner". Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process. Close complex deals involving multiple executive level stakeholders (C suite), Enterprise sales cycles. Extensive over the phone selling, client facing, board room level presentation skills. Drive a collaborative approach with ENT AE & Marketing to prioritize targets to engage. Leverage & partner with internal resources (business development, SE, marketing, etc.) to execute on deals. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies &processes. Ensure a smooth transition to RC and hand off to SA. Manage pipeline, sales activity and ability to accurately forecast. Deliver on revenue target quotas on a quarterly/annual basis.

In this role, the successful candidate will be responsible for leading strategic Sales Operations initiatives and the assessment, management of critical systems, processes and tools related to the Mass Market and SMB sales. This role will lead comprehensive analysis, synthesize findings to drive business requirements and strategic roadmaps to support the prioritization of investments.

We are currently looking for a Small Business Sales Manager to mentor and lead a team of Account Executives in our Small Business segment. The ideal candidate is a self-starter with a track record of being successful in a direct selling environment as well as being the key leader for the team. You will be responsible in growing the role and team, driving revenue in the Small Business market, staying educated on market strategies as well as setting quarterly/ monthly quotas and sales forecasting.

The Upmarket Go to Market Strategy Manager will play a key role in assessing and scoping current processes, partnering with Sales and Operations leadership to boost productivity. Strategic deliverables take the form of insights into data from sales pipeline, go-to-market account & territory segmentation, sales prospecting and account executive activity and performance, aimed at increasing effectiveness. This role will report to the AVP Sales Strategy & Operations, who is responsible for our Commercial and Enterprise sales operations strategy and execution efforts globally, including pipeline stewardship, analysis and insights and productivity. The scope of the role will be determined by candidate experience level and skill set.

RingCentral is looking for an Business Development Manager to lead our BDR team in the Denver office with key team members also located in Charlotte, NC. Our cloud phone platform is disrupting and revolutionizing business communications on a massive scale (40% YoY revenue growth). We continue to thrive at a tremendous pace with a ton of runway in the 100 billion dollar global UCaaS industry. Our next leader should have a proven track record of success, a verifiable history of exceeding sales goals personally and through a sales team, and the aptitude and attitude to make a difference in a fun, fast paced environment.  

Project Manager, Professional Services - Unified Communications Job Type: Full TimeLocation: Denver, CODepartment: Professional Services The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business

We're looking for an experienced Account Executive, SOHO that thrives in a fast-paced, cutting-edge, technology-driven environment that will join our team expanding small size business segment.  Recently recognized by Gartner as the market leader in Unified Communications as a Service - RingCentral is disrupting old school telecom with next gen cloud software. Our footprint in Denver continues to grow as we scale and evolve our salesforce covering the US & Canada and we are looking for stellar people who want to be a part of the story.

We are currently looking for a Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Outbound Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

Sr. Field Trainer, Channel   Job Type: Full Time Location: Denver, CO Department: Channel Programs & Operations   The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!   We're not a phone company; we're a cloud business-solutions provider.

RingCentral Channel Programs Coordinator   Business environment:Step into the world of cutting-edge technology and be a part of a team that takes communications to the cloud at RingCentral. Working in a fast-paced, high octane, professional setting provides a vast breadth of experience for this entry-level role alongside team members in the fast-growing world of cloud communicationsThis opportunity is focused on supporting the Channel Marketing

The Professional Services Advisor is a role in the Professional Services Department. As a Professional Services Advisor you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan. Since our system is Cloud-based you must be quick to learn and tech-savvy. The PSA may be working as several different resources assisting our Project Management team. This could be directly planning and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy our phone systems. There is a lot of detailed functionality that will be required to learn in order to accomplish these tasks. The culture of the Professional Services Department is highly motivated, hard working, yet laid back.

We are currently looking for a Strategic Alliances Business Development Representative to increase the qualified pipeline of new opportunities for our ISV Sales team. The ideal candidate is a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

  Job Type: Sales Development Representative Location: Denver, CO Department: Sales   RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS,

Account Executive, Mid Market Job Type: Full timeLocation: Denver, CODepartment: Sales  The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX

The General Ledger Manager will report to the Senior Manager and will be responsible for several areas within the General Ledger function, the month end process and management reporting package. They will help our finance function Develop, implement, and maintain accounting policies and procedures to ensure accurate and timely financial reporting.

Manage collection of assets within the partner portal and master version control; disperse assets to parties as needed. Orchestration of creation storage, and dissemination strategy. Write compelling and applicable content for a variety of audiences; translate ideas into written, verbal and visual assets. Conceptualize content needs and fluidly communicate implementation and use case. Ability to define and segment the audience and meet voice, tone and needs of all business owners. Understand how to create content for one audience and retrofit it for multiple audiences. Submit and manage projects through the creative team and platform. Maintain the look, feel, content and functionality of the Partner Portal in all instances of use. Maintain editorial calendar and execute annual and quarterly plan.

Driving new revenue through customer acquisition in designated territory and named accounts. Consistently strike / exceed quarterly & annual sales targets. Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc). Partnering with the regional VAR's to effectively identify, engage and deliver new customers. Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch. Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling.

In this role, the successful candidate will be responsible for providing Sales Operations support for the Professional Services and Customer Success organization. Activities will include the oversight, management and optimization of the order management process for all Professional Services opportunities and the processing of contract renewals. The candidate will assess and manage critical systems, processes and tools related to these functions in addition to driving business requirements and strategic roadmaps of prioritization of investments.

Account Executive, SMB Job Type: Full time Location: Denver, CO Department: Sales The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along

RingCentral is looking for a IT Associate Desktop Systems Specialist to provide an exceptional, high quality, professional Site IT support and technical leadership within the company for our Centennial, CO site. The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company. The Associate Desktop Systems Specialist is expected to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees. 

The Sr. Analyst, Sales Operations role requires expertise in SFDC, sales systems and process design, coupled with sharp business acumen. This analyst will collaborate with the sales leadership team and IT stakeholders to to manage RingCentrals SFDC instance and associated sales tools. The candidate with all be responsible for managing dashboards, reports and analytics tools. Additionally, the analyst will be involved in assessing and developing business cases to improve the current state and develop a roadmap for the future. This role requires strong analytical and project management skills with the ability to collaborate with cross-functional teams. Systems-based projects are likely to focus on improving operational efficiency, developing simplified user experience and maximizing sales velocity.

The Channel Sales Specialist (CSS) is a highly active and energetic, collaborative role, where the representative acts as a liaison between RingCentral, Customer & Partner focusing on closing small to medium sized business deals (companies less than 50 employees).  Overall goal of this role is to work with and support partners, who bring warm opportunities to the table, to sell their customers/clients a true unified communication platform. Our preferred candidate will have a successful sales background in the UCaaS market-preferably with a similar business model and focus-as well as a proven track record of phone-based sales in the named customer segment.

Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain stable integrated UC platform. Provides Enterprise level technical support to all Enterprise customers. Troubleshoots and reproduces customer technical issues to resolution and/or escalates. Applies expert knowledge of RingCentral services and VOIP technology. Responsible for training customer administration of RingCentral platform. Answers complex technical questions and offers workarounds for customer networks. Provides quick and accurate handling of support interactions – phone, screen sharing and email. Follows up with customers, ensuring customer is up to date and satisfied with resolution. Responds promptly to escalations while keeping detailed case notes. Manages customer expectations and experience to deliver high customer satisfaction and increase retention. Regularly achieves and exceeds service level agreements and quality customer satisfaction targets. Remain current on software defect and upgrades. Manage escalated issues and collaborate with other internal departments to expedite resolution. Help develop and maintain customer facing and internal help articles.

The ideal candidate will have expertise in developing and maintaining strong relationships with external partners and internal stakeholders to drive toward measurable goals. Through superior communication skills, he/she will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral's strategic partners. Project management and account management are at the core of this role.