Jobs at Ricoh USA, Inc.

Supports development systems management through automation, infrastructure support, and technical research. The intern will work with Linux and Windows systems, AWS cloud infrastructure, servers, networks, and automation tools. Responsibilities include evaluating software alternatives, recommending improvements, contributing to project planning, documenting work, improving processes, and presenting project results to executives. The role includes mentorship and exposure to Agile development, AI technologies, quality, and technical support.

Operates high-volume printing and copying equipment, completes binding and finishing work, and performs copier maintenance. Manages mail, shipping, receiving, filing, inventory, billing logs, and customer service requests. Supports conference room setups, office moves, light building maintenance, and occasional cleaning. Delivers completed work, maintains service records, troubleshoots equipment, and travels between customer buildings as needed.

Develop AI-powered software capabilities involving large language models, prompt engineering, model fine-tuning, prototyping, evaluation, APIs, web applications, and cloud deployment. Collaborate with engineering teams to productionize prototypes, improve developer productivity, and support responsible AI, security, testing, observability, and performance analysis. Participate in pair programming, code reviews, research, and technical recommendations.

Manages daily operations for a small- to medium-sized site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures staffing, quality, SLAs, customer satisfaction, reporting, and contractual compliance. Responsibilities include employee coaching, performance management, training, workflow improvement, issue resolution, customer communication, business reviews, and supporting financial and retention objectives.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.