Jobs at Ricoh USA, Inc.

Design, develop, and deliver technology training programs and materials by partnering with SMEs. Conduct needs analyses, implement learning solutions (instructor-led, CBT, web-based), run Train-the-Trainer rollouts, evaluate effectiveness, manage certification processes, mentor staff, and influence organization-wide learning strategy to meet business objectives and industry standards.

Design, implement, and optimize low-level Linux systems software (kernel, drivers, initialization). Perform system bring-up, debugging, hardware/software integration, firmware/BIOS update processes, validation testing, and production support. Use C/C++, Python/Bash, GitLab CI/CD, and collaborate with manufacturing and field teams to ensure reliable system rollouts.

Design and deliver electromechanical systems from concept through production: EOAT, frames, control panels, cable harnesses, optics/vision fixtures, documentation, safety/certification, and partner with software for robotics, motion, and vision integration. Flex into embedded/robotics software when needed.

Provide on-site document production and support for legal offices: operate high-volume copiers, scanners, bindery and mail equipment; handle sensitive documents; perform scanning, OCR, FTP transfers, file naming/TOC creation; manage supplies, billing logs, and customer service requests; travel between sites as needed.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.

Sell Ricoh hardware, software, and services into federal accounts; develop consultative solutions, manage managed print programs, close deals, coordinate post-sale implementation, and maintain account records to meet revenue and profit targets.

Lead document scanner portfolio strategy to drive revenue and gross profit. Manage GTM, product launches, lifecycle, forecasting, cross-functional alignment, partner relationships, and budget. Serve as SME, perform competitive analysis, apply voice-of-customer insights, and represent the company at industry events.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.