Teams at Ricoh USA, Inc.

Develop AI-powered software capabilities involving large language models, prompt engineering, model fine-tuning, prototyping, evaluation, APIs, web applications, and cloud deployment. Collaborate with engineering teams to productionize prototypes, improve developer productivity, and support responsible AI, security, testing, observability, and performance analysis. Participate in pair programming, code reviews, research, and technical recommendations.

Manages daily operations for a small- to medium-sized site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures staffing, quality, SLAs, customer satisfaction, reporting, and contractual compliance. Responsibilities include employee coaching, performance management, training, workflow improvement, issue resolution, customer communication, business reviews, and supporting financial and retention objectives.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.