Teams at Perfecta Federal

Provide first-line technical support via phone: answer inquiries, resolve issues (passwords, account info, browser/Adobe/connection problems), create knowledge articles, log calls in CRM, use IVR/ACD, and meet team targets.

Provide desktop technical support for Windows and Microsoft Office environments, resolve hardware/software issues, image and set up computers, perform minor repairs and DoD wipes, maintain installation records, and update documentation and processes.