Teams at Novotech

Leads Novotech’s global Voice of Customer and customer experience insights capability. Designs CX measurement frameworks, manages survey platforms, integrates customer and operational data, and develops dashboards and executive reporting. Identifies trends, drivers, risks, and improvement opportunities, translating complex quantitative and qualitative analysis into actionable recommendations. Partners with commercial, operational, quality, and customer-facing teams to drive retention and service improvements while establishing global governance, standards, and capability roadmaps.

Supports clinical business development by identifying laboratory opportunities in client RFPs, positioning lab services, developing proposals and budgets, presenting bids, and managing follow-up through deal completion. The role coordinates with clinical BD, laboratory operations, proposal teams, and clients; maintains strategic client relationships, monitors satisfaction, tracks sales activity in Salesforce, analyzes competition, and supports laboratory business growth. At least 30% travel is required.