Teams at Help Scout

Lead Help Scout’s product design team as a player-coach, managing experienced designers while maintaining high craft standards. Own design principles, the design system, AI experience strategy, design workflows, and capacity allocation. Partner with Product, Engineering, Brand Design, and executive leadership to shape product direction, improve cross-functional delivery, and ensure cohesive customer experiences across a fully remote organization.

Lead Help Scout’s global People function in a fully remote, scaling B2B SaaS company. Own the employee lifecycle, talent strategy, compensation, organizational design, performance management, engagement, retention, remote-work systems, and People analytics. Partner with executives and hiring managers to align People programs with business strategy, strengthen culture, and scale effectively. Introduce an AI-informed approach to People practices while establishing clear planning, prioritization, and execution rhythms.

Own Help Scout’s growth and monetization strategy across signup, onboarding, trial-to-paid conversion, customer expansion, pricing, and packaging. Lead experimentation across new business and expansion, build growth infrastructure and playbooks, partner cross-functionally, and manage a growing team of product managers. The role requires hands-on experimentation, outcome-based pricing expertise, technical fluency, AI understanding, strong writing, and prior B2B SaaS growth leadership.