Harris healthcare Benefits Overview

Manage customer software implementation projects from kickoff through completion, including scope, milestones, resources, budgets, risks, quality, profitability, and revenue realization. Lead workshops, status meetings, implementation workstreams, deliverables, change requests, and post-implementation reviews. Manage client expectations, report financials, coordinate vendors and departments, mentor team members, and improve project delivery methodology. The role is remote across Canada and the US with travel of approximately 25%.

Investigates, manages, documents, and resolves customer support issues involving software, applications, GIS mapping, databases, and GIS/CIS integrations. The role includes ticket tracking, customer communication, escalation, documentation maintenance, troubleshooting, testing, operational support, and on-call coverage. Candidates may grow into advanced GIS data integration and consulting work.

Source software acquisition opportunities, build and manage an M&A pipeline, conduct targeted outbound outreach, and develop trusted relationships with founders and senior executives. The role requires independent pipeline generation, executive-level communication, business acumen, resilient follow-through, and continuous improvement of outreach processes using an M&A CRM.