Jobs at Global Payments

Own end-to-end quality assurance across the software lifecycle, including test strategy, functional, integration, regression, API, and release validation. Build and maintain Playwright automation with JavaScript or TypeScript, integrated into CI/CD pipelines. Test payment transaction lifecycles and integrated systems, collaborate with cross-functional teams, analyze defects, improve coverage, and drive release quality.

Leads the global Voice of Customer strategy, enterprise survey governance, customer-listening programs, and integrated analytics capabilities. Transforms customer, operational, behavioral, and market data into executive insights, dashboards, and actionable recommendations. Owns Qualtrics strategy and vendor performance, advances AI-enabled analytics, and builds a high-performing global customer insights team while driving cross-functional adoption, accountability, and customer-centric business improvements.

Serve as the embedded strategic advisor and operational leader for a major enterprise partner. Develop joint growth strategies, identify revenue opportunities, manage executive relationships, coordinate cross-functional initiatives, monitor KPIs, support renewals and expansions, forecast revenue, and ensure strong client satisfaction and execution.

Develop and enhance custom NetSuite warehouse management applications. Build SuiteScript 2.x solutions, support integrations (Salesforce, MuleSoft, Azure Service Bus, carrier APIs), ensure accurate inventory, fulfillment and accounting transactions, and manage code releases, testing, deployment, and issue resolution.

Manage and grow a high-value SaaS client portfolio by reducing attrition, renewing contracts, meeting sales quotas, and identifying upsell opportunities. Build relationships with client decision-makers, provide product and market insights, address technical issues, resolve customer pain points, and coordinate internal teams to improve satisfaction and retention.

Leads enterprise learning and development strategy, leadership development, management training, talent programs, and scalable digital learning initiatives. Partners with executives and HR teams to identify capability gaps, strengthen workforce readiness, measure learning impact, and support organizational transformation. Oversees learning technologies, content strategies, external providers, and continuous improvement while fostering employee growth, engagement, retention, and high-performing teams.

Lead product strategy and roadmaps for complex payments and value-added solutions. Drive initiatives from concept to launch, perform market and customer research, build business cases and pricing, and collaborate with engineering, sales, and partners to ensure product-market fit and adoption.

Direct the strategic partnerships and business development strategy for Genius POS Solutions. Build and scale relationships with technology, channel, and alliance partners; expand into new markets and verticals; shape integration roadmaps; drive joint go-to-market initiatives; establish partner lifecycle metrics; and lead a high-performing partnerships organization. The role requires restaurant technology or POS experience, complex agreement negotiation, cross-functional collaboration, team leadership, and domestic and international travel.

Leads business growth by identifying markets, partnerships, revenue opportunities, and expansion strategies. Builds relationships with ISOs and independent agents, negotiates commercial terms, analyzes market and customer intelligence, evaluates financial viability, supports mergers and acquisitions, and drives initiatives that improve business performance and growth. The role is primarily remote in the United States with occasional on-site presence.

Lead strategy and commercialization for POS integrations ecosystem; create positioning and go-to-market plans; manage partner launches and co-marketing; enable sales with tools and insights; use merchant feedback and adoption data to inform roadmap and drive growth.