Teams at Global Payments

Own end-to-end quality assurance across the software lifecycle, including test strategy, functional, integration, regression, API, and release validation. Build and maintain Playwright automation with JavaScript or TypeScript, integrated into CI/CD pipelines. Test payment transaction lifecycles and integrated systems, collaborate with cross-functional teams, analyze defects, improve coverage, and drive release quality.

Leads the global Voice of Customer strategy, enterprise survey governance, customer-listening programs, and integrated analytics capabilities. Transforms customer, operational, behavioral, and market data into executive insights, dashboards, and actionable recommendations. Owns Qualtrics strategy and vendor performance, advances AI-enabled analytics, and builds a high-performing global customer insights team while driving cross-functional adoption, accountability, and customer-centric business improvements.

Serve as the embedded strategic advisor and operational leader for a major enterprise partner. Develop joint growth strategies, identify revenue opportunities, manage executive relationships, coordinate cross-functional initiatives, monitor KPIs, support renewals and expansions, forecast revenue, and ensure strong client satisfaction and execution.