Teams at Fusion Connect

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.

Manage partner onboarding and ongoing enablement; deliver instructor-led and virtual sales, product, and CX training; develop instructional content and learning resources; partner with Product, Sales, CX, and Channel teams to identify gaps and measure training effectiveness.

Drive new and existing client relationships, build qualified sales pipelines, prepare presentations and proposals, meet monthly sales quotas, use CRM to track activity, and collaborate with cross-functional teams to deliver tailored connectivity solutions.