Provides technical activation support for field engineers, customers, partners, and vendors implementing connectivity products and services. Responsibilities include troubleshooting network designs and installations, supporting SD-WAN, VoIP, cloud, managed security, and wireless solutions, configuring and provisioning devices, diagnosing access products, capturing technical requirements, and partnering with Engineering on solution testing. The role requires 3+ years of related experience, networking expertise, Unix shell scripting, strong analytical skills, and flexible shift and on-call availability.
At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.
If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.
We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.
Job Description Summary:
Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.Job Description:
Responsibilities include but are not limited to:
- Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
- Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
- Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
- Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
- Responsible for service and device provisioning.
- Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
- Partner with Engineering to help design and test solutions to problems and bugs.
Qualifications:
- Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
- Demonstrated ability to understand complex network designs.
- Ability to run scripts in C shell in a Unix environment.
- Adept at working under pressure in a high stress environment.
- Strong analytical skill and attention to detail
- Excellent organizational and interpersonal skills
- Strong written and verbal communication skills
- Quick learner with self-initiative and pride in end results
- Superb work ethic and commitment to customer satisfaction.
- Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
- Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training
- 3+ years of related experience required
Similar Jobs
Healthtech • Information Technology • Security • Software • Cybersecurity
Implements enterprise software solutions for customers and partners, from technical assessment and planning through deployment, testing, training, and project completion. The role installs and integrates Imprivata products with healthcare, identity, virtualization, database, and mobile device management technologies. Responsibilities include troubleshooting Windows environments, coordinating project activities, maintaining implementation methodologies, developing technical documentation, conducting workshops, and delivering advanced customer and partner training. Extensive domestic travel of approximately 75% is required.
Top Skills:
AuthenticationAutoitCernerCitrixCitrix Endpoint ManagementDirectory ServicesEncryptionEpicFirewallsGroundcontrolHyper-VIdentity ManagementImprivata Confirm IdImprivata OnesignImprivata PamIvanti Endpoint Manager MobileJavaScriptLan/WanMckessonMdmMeditechMicrosoft IntuneMs SqlMySQLNutanixOraclePkiPmpPostgresProvisioningRoutersSalesforceSQLSsisSwitchesVbscriptVdiVMwareWeb SsoWorkspace One Uem
Artificial Intelligence • Information Technology • Sales
Implement and manage ERP integrations between Canals and customer systems, including configuring endpoints, testing APIs, validating data flows, troubleshooting issues, and supporting go-live. Participate in pre-sale discovery and post-sale onboarding, document integration processes, and collaborate with Customer Success, Support, Product, and Engineering. The role requires strong customer communication, technical troubleshooting, organization, and familiarity with APIs, authentication, JSON, and ERP platforms.
Top Skills:
AcumaticaEclipseInforJSONP21Rest ApisSAPZendesk
Cloud • Software • Analytics
Leads complex partner implementations, advanced configuration, integrations, deployment architecture, troubleshooting, and onboarding. Provides technical guidance, manages escalations, advocates for product enhancements, supports adoption, and ensures successful transitions to ongoing support. Collaborates with Partner Success Managers and TAMs, creates technical playbooks and enablement content, mentors engineers, leads executive reviews, and represents partner needs in strategic planning. Requires 5–7 years of technical customer-facing experience and up to 20% regional travel.
Top Skills:
APIsCloud ArchitecturesDeployment EnvironmentsSaas PlatformsSystem Integrations
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
