Teams at Fullpath

Manage a personal book of enterprise accounts, build executive relationships, drive adoption and retention, lead/coach a small CSM team, coordinate professional services, resolve escalations, analyze account metrics, and identify expansion opportunities.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Support Major Accounts Customer Success by executing audience lists and digital/email campaigns, managing inbound cases and operational workflows, producing client reports and promotional materials, coordinating cross-functional projects, monitoring task workflows, and identifying process improvements to enhance client service and campaign outcomes.