Customer Success Manager, Major Accounts

***PLEASE NOTE: This is a pipeline position to build a talent pool for future openings. While we are actively reviewing applications, there is no immediate opening for this role. Qualified candidates will be contacted when a specific position matching their skills becomes available.***

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a skilled Customer Success Manager to join our Major Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Major Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

This is a remote position with limited travel requirements and reports to the Associate Director of Major Accounts.

The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
• Executing a framework to communicate ROI proactively - identifying risks and minimize churn
• Analyzing our customers' performance based on data and working with the customers to optimize success
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
• Experience in digital advertising with Google AdWords and Facebook Advertising
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.

If you require an accommodation to apply for this position, please contact [email protected].