Teams at Fanatics

Partners with senior Engineering leaders on organizational design, leadership coaching, employee relations, talent strategy, workforce planning, and people programs. Supports employee integrity initiatives, M&A integration, AI adoption, people analytics, succession planning, and organizational culture across technical and security-focused teams. Handles sensitive investigations and cross-functional HR initiatives in regulated, globally distributed environments.

Drive strategy and continuous improvement for GenAI customer-service agents and CX copilots. Analyze conversation data, customer and agent feedback, and operational metrics; prioritize AI roadmap initiatives; define evaluation standards; support prompt, knowledge-base, and testing strategies; run pilots; and translate technical findings into business cases and executive narratives while coordinating engineering, product, CX, compliance, legal, fraud, and payments stakeholders.

Develops data-driven insights and recommendations for Sportsbook and Casino commercial strategy. Partners with stakeholders, analyzes player behavior, collaborates on scalable iGaming solutions, and contributes to automated personalization and promotion engines. The role also involves building and validating machine learning models, applying statistical experimentation, and exploring Generative AI opportunities.