Jobs at Fanatics

Owns analytics for customer-facing AI agents, including containment, resolution, escalation, repeat contact, and satisfaction metrics. Builds BI dashboards, defines data requirements, validates data quality, and analyzes conversations to identify root causes and improvement opportunities. Compares AI and live-agent performance, quantifies business impact, recommends product or operational fixes, and tracks results through delivery. Partners with Data, Product, Quality, CX, and engineering teams to communicate evidence-based findings and prioritize AI customer experience improvements.

Owns high-volume employee relations cases, including investigations, performance, conduct, attendance, grievances, and policy matters. Advises managers, applies employment law and HR policy, tracks case trends, escalates risks, and recommends preventative improvements. Partners with People leadership on workforce programs while maintaining consistent, fair, and commercially focused employee outcomes.

Owns go-to-market strategy and execution for the Fanatics App, including product launches, marketing calendars, positioning, messaging, creative briefs, customer education, and cross-channel campaigns. Partners with Product, Commercial, Brand, CRM, and Creative teams to drive awareness, downloads, feature adoption, and engagement. Uses customer insights and performance data to improve campaigns, while building scalable GTM playbooks and ensuring launch readiness.

Manages sportsbook risk across pricing, liabilities, customer activity, and error detection. Leads operational shifts, assigns tasks, monitors betting and risk metrics, troubleshoots trading systems, tests sportsbook features, documents issues, and supports process improvements. Collaborates with Product, Engineering, Marketing, Commercial, and Operations teams to improve the betting experience. Requires flexible evening, weekend, and holiday scheduling and regular travel.

Own Fanatics Casino’s promotional generosity strategy, budget allocation, and Return to Customer efficiency. Build flow-through models connecting promotional spend to player value, including casino and sportsbook cross-sell economics. Partner with Finance, CRM, Product, and Analytics to develop investment cases, monitor cohort and promotion performance, and optimize promotional strategy for sustainable growth.

Develop and test mathematical models for sports betting pricing and risk management. Collect, clean, and analyze sports and betting datasets to identify trends and inform trading strategies. Build quantitative models and automate analytical processes using programming languages such as Python or C#. Collaborate with senior analysts, traders, engineers, and product managers, document methodologies, and communicate findings while continuing to develop expertise in quantitative analysis and betting markets.

Make markets and manage risk across sports and financial prediction contracts. Develop real-time pricing models, productionize automated trading strategies, monitor exposures and model performance, identify market-taking opportunities, manage forecasting and P&L reporting, and collaborate with quant, product, engineering, and compliance teams to launch new markets. Mentor junior traders and help establish trading desk processes.

Make markets and manage risk across sports and financial prediction contracts. Develop real-time pricing models, integrate them into production trading systems, monitor and improve model performance, identify market-taking opportunities, and implement automated trading strategies. Collaborate with product, engineering, quant, and compliance teams to launch new markets and contract types. Flexible working hours are required to align with global sporting schedules.

Develops and executes integrated creative campaigns across paid social, digital, CRM, app, brand, display, OOH, and in-product channels. Creates campaign concepts, headlines, scripts, social copy, and messaging while collaborating with design, motion, production, legal, compliance, and external partners. Iterates creative using performance insights, manages high-volume ad variants, and ensures brand consistency and responsible gaming compliance.

Leads performance creative strategy for Fanatics Markets across paid social, app networks, CTV, affiliates, and lifecycle channels. Develops creative frameworks, briefs, testing agendas, audience insights, and performance readouts. Partners with Creative, Media, Analytics, CRM, Brand, and agency teams to optimize hooks, formats, offers, creators, and campaign assets. Builds a learning library and scales winning creative while ensuring compliance with responsible gaming standards.

Leads Fanatics’ marketing investment strategy, budget, and effectiveness program. Owns annual planning, quarterly reforecasting, brand-versus-performance allocations, return guardrails, marketing mix modeling, incrementality testing, metric standards, and executive reporting. Partners with Finance, Data Science, and Analytics, builds the investment and effectiveness team, and guides budget shifts using causal evidence, response curves, CAC, payback, and cohort value models.

Manage a team of 2–3 analysts while remaining hands-on with SQL, dbt models, dashboards, and complex operational analyses. Lead ambiguous, cross-functional initiatives, deliver recommendations to senior stakeholders, ensure data quality, and improve reporting automation. Partner on AI analytics strategy, data readiness, agent evaluation, and human-in-the-loop governance. Responsibilities include coaching, prioritization, performance management, technical review, KPI development, and operational insights across customer experience, fraud, payments, workforce management, and VIP functions.