Teams at Dialpad

The Customer Success Manager will lead post-sales activities, enhance customer adoption, conduct business reviews, manage escalations, and collaborate across departments to drive value from Dialpad products.

Lead and develop a team of Technical Account Managers, ensuring high-quality execution, operational excellence, and achievement of performance targets in customer support operations.

Lead platform-level product design, define patterns and primitives, build AI-first capabilities, ship coded prototypes and production code, evolve the design system, mentor designers, and improve cross-team design practices to scale Dialpad's AI-native product.