The Team Lead, Claims Workers' Compensation oversees adjusters and specialists, ensuring claims accuracy, operational management, and performance development while resolving escalated complaints and promoting customer service excellence.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.