Lead and coordinate large-scale Oracle Cloud/Fusion implementation projects, develop project plans, allocate resources, monitor progress, mitigate risks, and drive stakeholder communications. Coach and develop team members, implement program management strategies and process improvements, and ensure adherence to professional and technical standards.

Lead contact center transformation initiatives, manage client expectations, guide teams in user interaction engineering, design and develop UI using modern frameworks, conduct discovery and usability testing, promote accessibility and human-centered design, and drive data/AI-enabled CX improvements.

Lead and manage large-scale Oracle Cloud/Fusion implementation programs: define scope, develop project plans, allocate resources, monitor progress, mitigate risks, engage stakeholders, oversee program/portfolio management, and coach teams to deliver Oracle ERP solutions and drive continuous process improvement.