Lead complex B2B hardware and software implementations for strategic customers. Own implementation plans, KPIs, training, adoption, timelines, deliverables, risks, and stakeholder alignment. Lead cross-functional teams, advise executive stakeholders, provide change-management guidance, host customer sessions, and ensure successful deployments within scope and schedule. Travel to customer sites approximately 40% of the time.

Manage cross-functional event projects from planning through execution, including timelines, budgets, dependencies, vendors, venues, promotional materials, and on-site logistics. Identify risks, resolve blockers, communicate status and run-of-shows, and improve event workflows. The role supports field marketing events, trade shows, sponsorships, virtual experiences, and multiple simultaneous initiatives while coordinating Marketing, Sales, and external partners.