Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

The Payment Operations Manager will lead the strategy for payment transactions, optimize workflows, manage relationships with payment providers, and ensure compliance with regulatory standards.

The Payment Operations Specialist is responsible for managing the payment processing lifecycle, ensuring compliance, optimizing processes, and providing operational support while generating performance reports for leadership.