Own the post-sale customer journey for youth sports organizations, including onboarding, adoption, account growth, renewals, and retention. Build relationships with club directors, leagues, coaches, and other stakeholders; monitor account health; create success and recovery plans; forecast renewals; and maintain CRM data. Help establish scalable account management playbooks and share customer insights with Sales, Marketing, Customer Experience, and Product. The role is remote-first and focuses on basketball and baseball/softball markets.