Top Customer Success & Experience Jobs in CO

Own technical health and escalation outcomes for strategic B2B accounts. Lead Sev1 and Sev2 incidents, coordinate customer communications and resolution, define escalation and account-health frameworks, maintain technical blueprints, drive platform adoption, and partner with customer success teams on business reviews. Serve as the senior technical escalation point while improving operational consistency across the advisory function.

Own post-sale onboarding, adoption, retention, and value realization for enterprise law firm and corporate accounts. Design tailored change-management playbooks, transformation roadmaps, success plans, and measurable ROI outcomes. Lead stakeholder engagement, training, enablement, and operating cadences while coordinating GTM, Product, Engineering, Marketing, Legal Engineering, and Support teams. Serve as a strategic advisor to senior legal stakeholders, identify expansion opportunities, and translate customer feedback into product and go-to-market improvements.

The Legal Engineer role involves supporting clients by leveraging AI technology, enhancing legal operations, and fostering user adoption of the platform.

Own strategic global North American client relationships post-sale, driving onboarding, adoption, expansion, and renewals. Lead a small team, negotiate commercial deals, coordinate cross-functional stakeholders, and act as a strategic advisor to legal teams to ensure platform value and growth across multinational footprints.

As a Technical Support Specialist at Legora, you'll deliver exceptional customer service, resolve complex issues, and collaborate with teams to improve user experience, while mastering Legora's platform and creating resources for users.

Own enterprise-grade issue resolution end-to-end for strategic legal customers. Build deep product expertise, communicate technical guidance, resolve or escalate precisely, produce reusable playbooks, and drive product improvements while coordinating global handoffs and maintaining enterprise readiness.