Lead and scale Halter's US customer experience team: hire, coach, and run operations; handle complex escalations; use data, automation, and AI to improve CSAT, response times and cost-to-serve; partner with product, engineering and field teams; spend time on ranches to represent US customers.

Lead end-to-end deployments of Halter on new ranches: train animals and operators, manage timelines, solve field problems, coordinate cross-functional teams, and set customers up for long-term success.