Top Customer Success & Experience Jobs in CO

The Product Training Specialist at Halter is responsible for creating and managing training programs for customer-facing teams to ensure they are knowledgeable about the product and can effectively support farmers. This includes developing training content, running sessions, assessing competencies, and collaborating closely with teams to address knowledge gaps. A hands-on approach is required, as well as comfort around cattle.

Provide phone and chat support to ranchers, troubleshoot product issues using data and tools, own cases end-to-end, collaborate with Field/Onboarding/Product teams, surface support insights, meet response and satisfaction metrics, and visit ranches to understand product impact.

As a Customer Support Specialist at Halter, you'll assist ranchers via chat and phone, troubleshoot issues, analyze support data, collaborate with teams, and drive excellent customer experiences while aiming for continuous improvement.

Lead end-to-end deployments of Halter on new ranches: train animals and operators, manage timelines, solve field problems, coordinate cross-functional teams, and set customers up for long-term success.