XM Strategist - Enterprise Healthcare (Payor, Provider & Life Sciences)

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Why We Have This Role

• XM Strategists enhance our sales teams with their Experience Management expertise through client engagements, including executive coaching and workshops. They focus on key deals and strategic accounts to improve closure times, increase deal sizes and win rates. 
• The Strategist for our Healthcare & Life Sciences (HLS) business will serve as a presales advisor in key XM areas across our portfolio. Expect 70% of your time to be client-facing, while the other 30% focuses on internal workstreams key to our HLS go-to-market strategies. 
• This role also involves cross-functional tasks like solution enablement, product input, content generation, analyst relationship contributions, event attendance, and account-based marketing efforts.

How You’ll Find Success

• Thrive as an Experience Management (XM) subject matter expert across multiple domains with some experience in the Payor, Provider & Life Sciences sector. 
• Focus on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.
• Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.

How You'll Grow

• This role will be assigned to the Payer, Provider, and Life Sciences division of HLS 
• This XM category cuts across Healthcare as well as Consumer (B2C/CX), Client (B2B), and Employee Experience (EX). In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g., Consumer), but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., Client (B2B) and Employee (EX). Expertise in one of these three XM Domains is required. 

Things You’ll Do

• Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs.
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
• Influence go-to-market strategy for XM:
• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events
• Approximately 30% travel is expected for this role

What We’re Looking For On Your CV

• College degree in a related field (e.g., Psychology, Business, Social Sciences, Economics, etc.); graduate degree preferred.
• Experience working in or with enterprise teams owning CX, EX, or MR functions within name-brand organizations.
• Experience consulting on the design and implementation of Experience Management (XM) programs—Customer, Client, or Employee.
• Demonstrated oversight, ownership, or leadership of Experience Management or related programs within industry organizations, beyond consulting roles.
• Strong knowledge of survey and assessment design, change management consulting, and quantitative or qualitative data analysis.
• Solid understanding of industry trends with the ability to clearly articulate insights to non-experts.
• Proven ability to persuasively communicate complex concepts at the highest organizational levels and build relationships with strategic decision-makers.

What You Should Know About This Team

• We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
• Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
• Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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