Workplace Experience Sr. Specialist

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Role Overview:
As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture—owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti’s brand through every workplace interaction.

As the Workplace Experience Sr. Specialist, you will:

• Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed

• Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution

• Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness

• Provide first response to office IT troubleshooting 

• Own Tinuiti’s coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed

• Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience

• Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance

• Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests

• Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment

• Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience

• Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise

• 4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment
• Media agency experience preferred
• Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems
• Experience managing vendors and external partners, including coordination, communication, and issue resolution
• Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail
• Excellent communication and interpersonal skills, with a client-service mindset
• Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability
• Ability to work both independently and cross-functionally in a fast-paced environment
• Previous experience in an agency or similarly dynamic, client-focused environment preferred
• Working knowledge of office safety protocols and compliance standards
• Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus
• Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations

• Ability to occasionally lift and move items up to 20 lbs (e.g., office supplies, event materials)
• Ability to perform a range of physical activities associated with office setup and operations, including standing, walking, and adjusting workspace configurations as needed
• Ability to remain in a stationary position for extended periods and move throughout the office as required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100%

Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.