Workplace Experience Specialist

What You Will Do Daily:

• Reception partnership and coverage: Partner daily with the Austin Receptionist (primary owner of reception and front‑of‑house) to coordinate handoffs, playbooks, signage, and service standards; provide planned/unplanned backup coverage as needed (e.g., lunch, PTO, sick leave).
• Office operations: Keep the office clean, tidy, and functional; ensure non‑IT equipment is operational (e.g., coffee/water machines, extinguishers); track and resolve maintenance issues; liaise with landlord/building and vendors.
• Supplies and inventory: Maintain appropriate levels of office, kitchen, and SWAG supplies; oversee ordering, storage, and distribution; ensure fruit and similar programs run reliably.
• Employee lifecycle support: Coordinate on‑site candidate assessments, support New Joiners’ first days, assist with leavers’ procedures, desk moves, and cross‑office visits.
• Space and bookings: Support meeting room bookings and basic seating/space adjustments; keep online floor plans and booking tools accurate.
• Health, safety, and compliance: Coordinate scheduled maintenance tests and checks; report incidents; maintain a safe and welcoming environment.
• Vendor and contractor coordination: Supervise on‑site vendors (e.g., cleaning, maintenance); ensure quality and service levels; track work orders and interventions.
• Local events and experiences: Plan and run recurring in‑office moments (e.g., breakfasts, BBLs) and selected local events; contribute to company‑wide events and office projects led by other teams.
• Travel support (operational): Assist SonarSourcers and guests with travel questions and guest trips; coordinate with Travel services on visas and policy clarifications.
• Request and SLA management: Triage and resolve Workplace Experience tickets in JSM; meet SLAs; communicate clearly and proactively with requestors.
• Communications: Share timely updates about disruptions, building works, and office changes; maintain clear, service‑oriented messaging and signage.
• Continuous improvement: Monitor satisfaction and service metrics; propose and implement pragmatic enhancements to processes, tools, and the employee experience.(clear bullet points about the daily work)

The Experience You Will Need:

• 3–5+ years in office coordination, facilities, hospitality, or workplace operations for a 100+ person site.
• Proven track record running front‑of‑house and day‑to‑day office operations with high service standards and attention to detail.
• Strong vendor and stakeholder coordination; ability to supervise contractors and hold partners accountable for outcomes.
• Customer‑centric mindset with excellent communication; calm and solution‑oriented under time pressure and context switching.
• Solid organizational and prioritization skills; autonomous, proactive, and hands‑on — makes things happen.
• Comfortable with modern workplace tools and quick to learn: Google Workspace; ticketing (e.g., JSM); visitor/access/booking systems.
• Basic purchasing/budget awareness; able to manage inventories and small operational budgets responsibly.
• Language: Fluent English required.
• Given the scope of this position, this person will be required to be on-site 5 days a week in our Austin office from 8-5pm
• This role requires frequent asynchronous collaboration with the squad, highlighting the need for highly effective communication across different time zones.
• Given the US time zone difference, you are expected to self-manage your daily operations, with direct support from the squad primarily available during your morning hours.

Why You Will Love It Here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). 
• Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. 
• We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations (due to the nature of this role it requires 5 days onsite); some locations such as Dubai, India, Australia operate fully remotely.
• We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
• As the leader in our field, our products and services are as strong as our internal team members.
• We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

Benefits of Working With Sonar:

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.