Workforce Movement Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is advancing the future of workforce strategy with bold, enterprise-wide talent movement solutions that fuel development, readiness, and resilience. The Workforce Movement Lead (director level) will drive the design and execution of innovative programs—job rotations, gigs, apprenticeships, and more—that elevate employee capability and drive business performance. With a sharp focus on technology integration, cross-functional collaboration, and data-informed insights, this leader will shape scalable strategies that transform how talent flows across the organization. It's a high-impact opportunity to architect change, influence outcomes, and build a workforce ready for what’s next.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

The Work Ahead

• Talent Movement Strategy: Define the strategy and use-case for USAA to leverage various talent movement levers, including job rotations, temporary deployments, gigs, apprenticeships, etc.) in service of talent development, workforce readiness, and business continuity

• Solution Development & Implementation: Develop and implement innovative workforce movement solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results. Execute centrally managed solutions and enable scalability by packaging and proliferating playbooks for business teams to leverage.

• Trend Analysis & Insights: Analyze external trends, macroeconomic factors, and industry best practices to identify workforce movement opportunities and challenges.

• Indirect team leadership: Proactively engage, support, and influence program managers across the lines of business and functions who are delivering talent movement programs. Drive for cross-association consistency, effectiveness, learning and best practice sharing.   

• Stakeholder Collaboration & Co-creation: Partner with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce movement strategies and plans that address specific business needs.

• AI & Technology Integration: Explore, evaluate, and integrate AI-powered tools and technologies to enhance workforce planning processes, improve efficiency, and drive scalability.

• Change Management Leadership: Lead change management efforts to ensure successful adoption of new workforce movement strategies and processes.

• Project Management: Manage complex projects from initiation to completion, ensuring on-time delivery and effective results.

What you'll do:

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization.

• Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. 

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

• Advanced knowledge of various talent management technology solutions

• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

• Proven ability to develop and implement strategic talent management initiatives

• Proven ability and experience managing and influencing senior leaders and peer stakeholders

• Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates

• Stays attuned to advancement in research and practice and applies those insights to work

• Experience managing change in support of organizational or programmatic initiatives

• Demonstrates a structured approach to problem solving while balancing competing priorities

What sets you apart:

• Proven experience designing and implementing enterprise-wide talent movement strategies (e.g., rotations, gigs, apprenticeships) that drive measurable business outcomes

• Deep understanding of workforce planning, talent development, and organizational effectiveness

• Demonstrated success in leading cross-functional initiatives and influencing without direct authority

• Strong analytical skills with the ability to interpret macroeconomic trends, workforce data, and industry benchmarks to inform strategy

• Experience integrating AI-powered tools and emerging technologies into HR or workforce planning processes

• Exceptional project management capabilities, with a track record of delivering complex initiatives on time and within scope

• Skilled in change management and driving adoption of new programs across diverse stakeholder groups

• Excellent communication and storytelling skills to engage senior leaders and align stakeholders around shared goals

• Background in consulting, strategy, HR, or organizational development

• Master’s degree in Business, HR, Organizational Psychology, or related field

Compensation range:  The salary rang for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.