Workday LMS Consultant

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Cross River Bank is seeking a skilled Workday LMS Consultant to partner with our Talent Management team for a 2-4 week assignment. This role will be responsible for configuring, trouble shooting, and elevating Workday Learning, enabling the existing Workday LMS Administrator to optimally utilize the LMS, ultimately ensuring a seamless learning experience for employees. This role requires strong technical expertise, problem-solving abilities, and a passion for learning and development technology.
Key Responsibilities:
Workday and LMS Administration

• Ensure historical records have been uploaded and catalogued appropriately, including retroactive enrollments
• Maintain documentation repositories for system processes and configurations; refine Course Catalog with organized naming conventions
• Optimize Workday configurations, including business process modifications, security administration, and learning security segments
• Build new learning reports and dashboards to provide insights on learning trends, compliance training, and engagement

User Support & Training

• Provide technical support and guidance on how to advise employees, managers, and PXT teams on Workday Learning functionality
• Assist in configuring campaigns and reminders, draft communications, and identifying opportunities for employee touchpoints
• Refine user guides, QRGs, and training materials for Workday Learning
• Develop Instructor guides for attendance management, system features, and best practices

Collaboration & Continuous Improvement

• Assess current state, understand training needs, and provide guidance on optimizing the Workday Learning experience
• Recommend system improvements and process enhancements to drive engagement and efficiency (familiarity with Microsoft Teams integration and Outlook a plus)
• Conduct ad hoc data projects and cross-collaborate for reporting requirements

Qualifications:

• Bachelor's Degree in HR, Business, Information Systems, or related field; equivalent experience considered
• 2+ years of relevant Workday Learning (LMS) administration experience
• Strong proficiency in Workday Learning (LMS), with experience in system administration and configuration highly desired
• Experience with Workday security roles, business processes, and reporting
• Strong understanding of Workday reports, including how to generate, customize, and analyze learning-related reports to track course completion, compliance, user engagement, and training effectiveness
• Advanced skills with Microsoft Office Suite (SharePoint, Outlook, Teams, Excel, PowerPoint); familiarity with SCORM, xAPI, or other e-learning standards a plus
• Demonstrated problem-solving skills and ability to analyze complex information
• Highly motivated and detail-oriented with keen analytical skills
• Commitment to continuous improvement and process optimization

Join our team and be part of shaping the future of financial technology!

#LI-AC1 #LI-Remote #LI-Hybrid

Hourly Range: $50.00 - $75.00