Wise Platform Operations Product Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are looking for a Product Specialist to join the Wise Platform Operations team to help our customers receive their funds faster globally.  

As a Product Specialist in Wise Platform Operations, your role will revolve around leading operational excellence for Wise Platform partners. You will primarily be a project manager with an emphasis on operationalizing new products or features and improving existing operational processes connected to the product domain, making sure that the processes scale well, are efficient and mitigate or minimize risks. You will own the team's impact on KPI improvements and risk mitigation initiatives for Payment Operations and other teams with special focus on Americas. You make sure set KPIs are relevant and impactful. You will take full ownership of projects, from initial scoping to final implementation, which includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable, automated systems and processes. 

Qualifications

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

In this role, you'll add to that mission by:

• Identifying, prioritizing, and addressing key drivers hindering scalability for Payment Operations connected to Wise Platform, with a focus on Americas;

• Ensuring the impact on other teams affected by changes in domain is being considered (such as other Payment Operations teams, Finance, Treasury, Compliance etc.)

• Taking full ownership of projects, from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions;

• Translating customer needs into operational processes, supporting insights with data-driven analysis;

• Proactively initiating and prioritizing projects based on team and customer need; driving innovation and improvements in processes;

• Collaborating effectively with internal and external stakeholders to support the operationalization of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership, ensuring timely and relevant communication;

• Developing efficient operational processes that minimize manual workload, working closely with stakeholders and requiring minimal guidance;

• Coordinating with relevant risk teams to assess, mitigate, and manage risks associated with your domain and Payment Operations;

• Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs, serving as the key escalation point for significant breaches;

• Acting as the first-level escalation point for cases and crises within the area of expertise, capable of handling incidents effectively;

• Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.

Additional Information

• $86-$97k base
• Click HERE for more info on our benefits (Austin)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.