Wire Transfer Associate

The Role

The Wire Transfer Specialist is responsible for processing incoming and outgoing wire transfer activity, research and responding to any wire related inquiries received from internal stakeholders as well as external banks. This position is also expected to work with Product and Engineering teams on changes/enhancements to the overall process.

As part of a dynamic team, Back Office representatives provide quality service and effective and efficient operational support for the assigned area’s internal and external business partners as well as providing advice and assisting with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to department management.

What You'll Do:

• Subject matter expert wire transfer processing with a clear understanding of associated regulations.
• Ensure all incoming and outgoing wire requests are processed accurately and timely.
• Complete research requests for internal staff and customers while meeting service and communication standards
• Work with internal and external stakeholders to implement changes to the process, when needed.
• Ensure SOPs are accurate by submitting changes to the Team Leads when necessary.
• Assist front-office staff with questions so they can, in turn, assist our members.
• Assist with settlements, as needed.
• Assist in strategic planning and implementation of processes to meet business goals.
• Review and process transactions pertaining to banking operations services.
• Maintain internal operational and financial controls to ensure that they meet banking standards.
• Proactively identify ongoing issues within operations and attempt to resolve them on an immediate basis so that they do not affect member-organization relationships.
• Other duties as assigned.
• Qualified candidates are those who love variety in a fast- paced environment and work with an exceptional attention to detail and a high level of accuracy while meeting deadlines.
• Tech savvy and possess strong analytic and problem-solving skills are beneficial; knowledge of banking regulations are desired.
• Successful candidates are flexible, dependable team players and self-disciplined in time management.
• The hours of the position will be 8:00am – 5:00pm, Monday through Friday. These hours may change as volumes increase to meet daily deadlines.

What You'll Need:

• High school diploma or equivalent – required
• Minimum of 3+ years of relevant banking operations experience
• Deep understanding of how the financial world works
• Ability to analyze data with a strong attention to detail and accuracy
• Demonstrates problem-solving skills
• Exceptional written and verbal communication skills
• General accounting knowledge
• Present SoFi in a professional manner at all times