Leads global supplier warranty recovery operations, analyzing claims, recovery trends, costs, and performance metrics. Manages supplier engagement, overdue recoveries, invoices, reconciliations, forecasts, dashboards, and monthly reporting. Partners with Finance, Warranty, Purchasing, Quality, Manufacturing, and Data Analytics teams to identify recovery opportunities, monitor financial targets, resolve bottlenecks, and recommend corrective actions to reduce warranty costs.
The position serves as a key liaison between Suppliers, Finance, Warranty Operations, and the Global Warranty Chargeback (GWC) team, ensuring effective management, reporting, and recovery of warranty-related costs.
Responsibilities
Supplier Recovery Management
- Lead end-to-end Supplier Recovery operations across markets to maximize warranty cost recovery and achieve annual financial targets.
- Identify, develop, and drive Supplier Recovery projects through detailed analysis of warranty claims, recovery trends, and cost data.
- Act as the primary point of contact between Suppliers, Finance, Warranty, and Global Warranty Chargeback (GWC) teams to facilitate effective recovery management.
- Drive supplier engagement through claim follow-up, overdue recovery tracking, bottleneck resolution, and payment acceptance support.
Warranty Data Analysis & Reporting
- Analyze warranty claims, recovery trends, and cost performance data to identify new supplier recovery opportunities and generate actionable business insights.
- Prepare and deliver monthly supplier recovery reports, warranty spend analyses, management reviews, and performance dashboards.
- Monitor key vehicle programs including Ranger, Everest, and other assigned programs to ensure recovery targets are achieved.
- Develop regular reporting across various warranty recovery dimensions to identify concerns requiring corrective action during manufacturing and warranty periods.
Financial Planning & Controls
- Develop, maintain, and monitor Supplier Recovery roadmaps, forecasts, and annual recovery plans to support financial planning and target achievement.
- Manage global invoice submission processes and ensure timely recovery collections.
- Perform financial reconciliations between recovery forecasts, General Ledger balances, and actual supplier payments.
- Track recovery performance, variances, and financial metrics against business objectives.
Cross-Functional Collaboration
- Partner with Warranty, Finance, Purchasing, Quality, Manufacturing, and Data Analytics teams to support effective execution of supplier recovery activities.
- Coordinate data analytics teams to generate, validate, and submit Supplier Recovery Reports within established timelines.
- Support Supplier Recovery leadership with strategic analysis, ad hoc reporting, and data-driven recommendations for business decisions.
Performance Monitoring
- Monitor and report Global Warranty Chargeback (GWC), Low Incidence, and FSA performance metrics.
- Track recovery progress, supplier responsiveness, recovery variances, and achievement against established targets.
- Identify emerging warranty trends and recommend corrective actions to improve supplier accountability and reduce warranty costs.
Education Qualification
- Bachelor's Degree in Engineering or an equivalent discipline.
Experience
- Minimum 7+ years of experience in Warranty, Quality, Manufacturing, Supplier Recovery, Data Analytics, or related automotive functions.
Professional Exposure
- Quality Management
- Manufacturing Operations
- Warranty Operations
- Supplier Recovery Management
- Data Analysis and Business Reporting
- Cross-functional Program Management
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