VP, Senior Client Development Leader – Venmo

Job Description:

Role Summary/Purpose:

As the Sr. Client Development Manager, you will be a key member of client team managing the Venmo program. 

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities:

• Serve as liaison between client and Synchrony Financial.

• Understand Venmo dynamics and execute strategies that drive growth.

• Monitor progress to program goals and proactively identify areas of opportunity.

  • Assess key portfolio performance metrics to determine optimal program strategies.

  • Identify client CTQs and lead cross functional business teams to deliver.

  • Identify and implement programs to enhance profitability and reduce costs.

• Provide leadership to all strategic program projects and initiatives, with responsibilities managing ancillary products and benefits for PayPal & Venmo.

• Lead operating reviews and portfolio performance reviews with client.

• Provide value-added analysis and reporting to evaluate and drive program performance.

• Support and sell in to client, new initiatives & marketing programs/products.

• Oversee compliance / regulatory matters related to portfolio.

• Assure all contractual obligations are being met.

• Provide leadership for all program Terms & Conditions and Change in Terms execution.

• See corporate complaints through to resolution and communicate to HQ.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or minimum of 8 years of equivalent work experience in the Financial Services field.

• Minimum of 6 years of client management experience or retail card experience, including leading teams.

• Minimum of 5 years’ project management experience.

• Minimum of 3 years’ experience in delivering formal communications to either senior business leaders or key external business partners.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Project management experience within the financial services or retail industry. Credit Card, digital or retail branded credit card experience.

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Strong marketing and analytic skills

• Proven ability to influence corporate decision makers; strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Proven ability to work independently

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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