VP, Senior Account Director

The Vice President, Senior Account Director will report to the VP, Group Account Director and will lead a strategic partnership with a global B2B manufacturing client. This is a high-impact role based in Denver, Colorado, where you’ll serve as the senior Merkle presence and the go-to connection between the client’s digital and IT leadership, our global delivery teams, and U.S.-based stakeholders. 

You’ll be at the center of a multi-year digital transformation journey—covering technology strategy, user experience design, organizational change, and enterprise-scale web development. The VP, Senior Account Director, will ensure client satisfaction, delivery excellence, and long-term success.  

Key Responsibilities 

Build Strong Client Relationships 

• Be the trusted senior Merkle representative on-site in Denver. 

• Act as the primary point of contact for strategic conversations, delivery updates, and issue resolution. 

• Anticipate challenges and proactively address them, keeping both client and internal teams aligned. 

• Translate client priorities into actionable plans for our global delivery organization. 

• Lead strategic planning sessions, roadmaps, and quarterly business reviews. 

Drive Delivery Excellence 

• Oversee multiple workstreams—from technology strategy and UX to organizational change and enterprise web development. 

• Align global teams across the U.S., EMEA, and offshore locations to deliver high-quality outcomes. 

• Partner with program leaders to manage dependencies, mitigate risks, and maintain delivery standards. 

• Bring deep expertise in CMS, CRM, enterprise platforms, and digital commerce to guide decisions. 

Influence and Collaborate  

• Navigate a matrixed organization and advocate for resources, pricing, and margin decisions. 

• Influence senior leaders across regions to align on staffing and scope. 

• Foster collaboration and transparency between geographically distributed teams. 

• Advise client leadership on digital transformation trends and customer experience innovation. 

Grow Revenue 

• Maintain continuity of recurring work and ensure renewals. 

• Support proposals and contract discussions while laying out the groundwork for future growth. 

Required Qualifications 

• 10+ years in client services, account management, or delivery leadership within digital transformation or enterprise technology. 

• 5+ years of experience leading large-scale digital programs with globally distributed teams. 

• Strong knowledge of CMS, CRM, enterprise architecture, and digital commerce (Adobe and Salesforce experience is a plus). 

• Proven ability to manage stakeholder relationships in B2B or manufacturing environments. 

• Exceptional communication and influencing skills—able to build trust and navigate ambiguity. 

• Comfortable working in matrixed organizations with competing priorities. 

• Strategic thinker with a delivery-focused mindset. 

The annual base salary range for this position is $171,000-$228,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.   

Benefits available with this position include:   

• Medical, vision, and dental insurance,  

• Life insurance,   

• Short-term and long-term disability insurance,  

• 401k,   

• Flexible paid time off,  

• At least 15 paid holidays per year,  

• Paid sick and safe leave, and  

• Paid parental leave.  

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.  

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. 

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