VP, Revenue Cycle Performance & Partnerships

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Department: Revenue Cycle
Reports To: Chief Revenue Officer
Receives Direction From: Chief Revenue Officer
Summary
The Vice President, Revenue Cycle Performance and Partnerships (VPPP) provides strategic leadership and oversight of revenue cycle operations across assigned markets, ensuring achievement of key performance indicators (KPIs) and financial outcomes. This role is responsible for driving company-wide initiatives that optimize billing, collections, payer relations, and compliance, while enhancing the customer financial experience. The VPPP collaborates cros sfunctionally with departments such as Finance, Accounting, Treasury, HIM, Compliance, Enterprise Operations, People, Legal, and M&A to align resources, reduce friction, and support scalable growth. 
As a trusted advisor and performance partner, the VPPP uses data-driven insights to identify vulnerabilities, recommend solutions, and influence decision-making at the executive level. The role fosters a high-performance culture rooted in accountability, innovation, and service excellence.

Qualifications
Education Required:

• Bachelor’s degree in Finance, Accounting, Business Administration, Healthcare 
• Administration or related field.

Work Experience Required:

• 10+ years of experience in healthcare revenue cycle operations, consulting, and/or project management.
• 7+ years of leadership experience.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Masters degree in Finance, Accounting, Business Administration, Healthcare Administration or related field.

Required Core Competencies
Operational Planning & Execution
 

• Ability to independently create revenue cycle initiatives, define processes, success measures, roles, responsibilities, and milestones, and hold self and team accountable for results.
• Aligns appropriate resources to initiatives, ensuring milestones, communication cadence, and success metrics are clearly defined and tracked.
• Ability to prioritize and manage multiple stakeholder requests, adjusting timelines as needed and communicating changes effectively.
• Provides consistent updates on key initiatives (weekly, bi-weekly, or monthly) in a clear and visible format to keep all stakeholders aligned.
• Executive Communication & Influence
• Trusted advisor mindset, providing comprehensive and context-rich responses to stakeholder inquiries.
• Demonstrates accountability and integrity in communication by consistently meeting milestone commitments with internal and external stakeholders.
• Facilitates high-impact meetings using technology and presentation skills to communicate insights and drive alignment toward shared goals.
• Crafts clear, comprehensive communications that address stakeholder questions and provide additional insights to enhance understanding and decision-making.
• Exhibits executive presence through professionalism, timeliness, urgency, and personal ownership of key departmental outcomes.

Collaboration & Alignment

• Ability to influence across the organization to align resources and stakeholders toward common goals and strategic initiatives.
• Proactively communicates relevant insights to internal and external stakeholders to drive efficiency and informed decision-making.
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Revenue Cycle Technical Expertise

• Subject matter expert in professional billing workflows, payer practices, and reimbursement methodologies across diverse healthcare settings.
• Deep understanding of managed care contracting, including payer terms, rate structures, and contract compliance.
• Experienced in denials management, including root cause analysis, appeals strategy, and prevention tactics to reduce revenue leakage.
• Knowledge of compliance vulnerabilities within the revenue cycle, including billing regulations, coding accuracy, and audit readiness.
• Ability to identify provider documentation gaps and recommend operational improvements that support accurate billing and reimbursement.
• Skilled in optimizing payment efficiency and effectiveness, including leveraging payer portals, automation tools, and digital workflows.
• Familiar with revenue cycle technologies, including EMRs, billing platforms, clearinghouses, and analytics tools that enhance productivity and reduce operational costs.

Essential Duties and Responsibilities
Team Member Leadership & Development
• Provides strategic oversight of revenue cycle leadership teams, ensuring alignment with organizational goals and performance expectations.
 
• Directly manages revenue cycle team members and vendors in assigned markets, ensuring that team members have clearly defined roles and responsibilities with measures of success and expectations for performance.
• Where appropriate, delegates day-to-day team member management, onboarding, and performance coaching to revenue cycle leaders, while setting standards for accountability and success.
• Partners with the People Team to shape workforce strategy, including leadership development, succession planning, and organizational design.
• Establishes a leadership culture focused on empowerment, measurable outcomes, and continuous improvement across the team and all levels of the revenue cycle organization.
• Establishes regular cadences of one-on-ones, team meetings and all-hands meetings to provide leadership support, structure, accountability, recognition and learning opportunities.
Reporting & Analytics
• Defines and oversees KPIs and financial metrics to evaluate revenue cycle performance across assigned markets.
• Contributes to the development of executive dashboards and reporting frameworks that provide actionable insights to senior leadership.
• Uses data-driven analysis to identify systemic issues, forecast trends, and recommend strategic interventions to improve financial outcomes and operational efficiency.

Partnership & Performance
• Builds and maintains strong partnerships with internal and external stakeholders, including market leaders, clinical operations, finance, and compliance teams.
• Leads strategic performance reviews with market executives, identifying opportunities for operational efficiency, cost reduction, and improved revenue capture.
• Collaborates with cross-functional teams to streamline revenue cycle processes, reduce friction, and enhance the customer experience.
• Participates in quarterly strategic planning sessions to align revenue cycle initiatives with broader organizational and market-specific goals.

Collaboration & Organizational Change
• Leads targeted initiatives focused on revenue cycle transformation, including technology adoption, process redesign, and cost optimization.
• Serves as a key contributor to cross-functional projects that impact financial operations, ensuring alignment with revenue cycle strategy and compliance standards.
• Acts as a change agent, driving adoption of new systems, workflows, and cultural shifts that support innovation and long-term scalability.

Customer Success & Service Excellence
• Aligns actions to the strategic vision for the patient financial experience, ensuring revenue cycle operations support transparency, accuracy, and satisfaction.
• Contributes to escalation protocols and service recovery strategies, delegating resolutions to appropriate leaders while maintaining visibility into systemic issues.
• Partners with Patient Account Services teams to ensure compliance with service level agreements, identify trends in customer feedback and recommend proactive improvements that reduce friction and enhance service delivery..
• Monitors patient campaigns for revenue optimization and partners on collection agency efforts and strategy.

Igniting Organization Culture
• Fosters a high-performance culture rooted in accountability, collaboration, and service excellence across the revenue cycle organization.
• Serves as a trusted advisor and thought partner on revenue cycle matters, regularly consulted by executive leadership for strategic input and performance improvement.
• Promotes open communication, recognition, and shared ownership of goals to drive engagement and alignment across teams and departments.

GoHealth Core Values
GoHealth’s Core Values, listed below, are essential functions of this position:
• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, 
consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our parnerships and the healthcare needs of our communities.

GoHealth Leadership Principles
GoHealth’s Leadership Principles, listed below, are essential functions for this position:
• Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action.Empower others to deliver.
• Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.

Physical Requirements
• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed.
• Safety Equipment: May require the use of safety equipment for infection prevention.
Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders 
to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are 
Equal Opportunity Employers. They do not discriminate based on race, color, religion, national 
origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected 
status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request. 
This role defines success by achieving essential function outcomes, not by the method of 
completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, 
and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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