VP, Operations Excellence & Innovation

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job summary 
The Vice President of Operational Innovation  is responsible for supporting the development, planning, and execution of the company’s strategic initiatives. While this role sits in Operations, the work of this role will be cross-functional both within Operations and across Ensemble. In this role, the VP will work closely with senior leadership, department leaders, various teams, customers, and vendor partners to ultimately drive execution on high-value key strategic initiatives and projects, with a particular focus on innovative development and deployment of technology (RPA, ML, AI, and generative AI) to improve Ensemble’s competitive positioning in the end-to-end revenue cycle market.

Job competencies 

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers. 
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
• Strategic focus and execution - Develops and executes on operational initiatives that align with the organization's mission, vision, and values, and make meaningful progress on Ensemble’s strategy

Essential Job Functions

• Provide thought leadership and evaluate feasibility of potential new internal and client facing services, capabilities, and solutions; partner with internal and external subject matter experts to formulate recommendations; present analysis and recommendations to key stakeholders including COO, CEO, Executive Counsel, and Sponsors. 
• Develop plans to execute assigned strategic initiatives and projects; collaborate with Project Management Office and other stakeholders as needed to formulate and document plans, establish success metrics, align resources, and gain commitments for execution
• Lead project teams to drive execution of strategic initiatives and projects; coach, support, and empower teams to organize and deliver results; provide timely updates to teams and stakeholders on progress and outcomes/metrics; help remove barriers and obstacles as needed. Lead agile teams and advocate for agile best practices.
• Work closely with SVP, Operational Excellence + Innovation, COO and other senior business leaders to support the cost-effective scaling of the operational infrastructure and operational improvement initiatives
• Identify and pursue opportunities to improve cross-functional coordination, structure, processes and reporting; broker positive relationships throughout the organization and help drive speed to value. Monitor product performance and drive continuous improvement
• Strong leadership and communications, Excellent organizational and time management, Deep understanding of operations, Ability to solve complex problems and pivot quickly based on feedback, Strong analytical skills and data-driven decision-making abilities
• Support leadership team in creating content and crafting messaging for key meetings, including strategic planning sessions, monthly management reviews and sponsor meetings, ensuring content is clearly communicated, accurate, consistent and articulates a cohesive story.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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