Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
Posting Open Date: 3/20/2026
Anticipated Posting Close Date*: 5/20/2026
*Job posting may close early due to the volume of applicants.
VP, Global Account ManagementAs the VP, Global Account Management, you will architect our post-sales growth engine. This is a transformative leadership role designed for a "builder" who can shepherd our Account Management organization into a proactive, world-class strategic function. You will lead the global team responsible for the health, retention, and expansion of our most prestigious enterprise accounts.
What You'll Do: The Strategic Mission
Your primary objective is to ensure that every Fastly customer realizes the full value of our platform. You will:
Scale the Future: Design and execute a 5-year strategic roadmap for the Global Account Management org, transitioning the team from a reactive support posture to a proactive, value-driven growth engine.
Drive Net Retention (NRR): Own the global strategy for renewals and upsells, ensuring consistent revenue growth and identifying untapped opportunities within our existing enterprise base.
Build a Data-Driven Culture: Lead the development of a programmatic approach to customer health. You’ll leverage metrics and account plans to turn "customer satisfaction" into "customer advocacy."
Architect Cross-Functional Synergy: Bridge the gap between Sales, Product, and Support. You will ensure the "voice of the customer" directly influences our product roadmap and operational efficiency.
Executive Stewardship: Act as the executive sponsor for our most strategic global accounts, leading complex negotiations and fostering C-suite relationships that solidify Fastly as a trusted long-term partner.
Mentor & Mobilize: Recruit, develop, and inspire a high-performing global team. You aren’t just managing managers; you are building a culture of excellence and continuous professional development.
What We're Looking For: What You’ll Need to Succeed
We are looking for a visionary leader who understands the technical nuances of the internet's "plumbing" but speaks the language of business value.
The Experience: 15+ years of leadership in Account Management, Customer Success, or customer-facing organization within the SaaS, Cloud, or Edge Computing space.
Domain Expertise: A deep understanding of Internet infrastructure (CDN, Security, Cloud, and Edge computing). You should be comfortable discussing technical stack optimizations and business ROI in the same breath.
The "Builder" Mindset: A proven track record of scaling global teams and implementing the processes, playbooks, and tech stacks (e.g., Salesforce, Gainsight) required for hyper-growth.
Negotiation Prowess: Expert-level experience in high-stakes, multi-million dollar contract negotiations and renewals.
Change Leadership: The "organizational savvy" to navigate a matrixed environment and the agility to lead a team through rapid industry shifts.
Education: BA/BS preferred; an MBA or equivalent advanced degree is highly preferred.
Work Hours:
This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to Hybrid And Remote Work Locations.
The preferred locations for this position are:
Denver, CO - US
San Francisco, CA - US
New York City, NY - US
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.
This position may require travel as required by your role or requested by your manager.
SF / LA Fair Chance Ordinance Statement
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary:
The estimated salary range for this position is $344,374 to $430,467.
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
Top Skills
Fastly Denver, Colorado, USA Office
Denver, CO, United States
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