VP, Cloud Technical Product Owner

Job Description:

Role Summary/Purpose:

The VP, Cloud Technical Product Owner will be responsible for defining, planning and leading the delivery of cloud initiative. This role involves collaborating with cross-functional teams to deliver innovative cloud solutions that meet business objectives and customer needs. The VP will prioritize product features, manage the product lifecycle, and ensure the successful delivery and adoption of cloud products.   

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Product Vision and Strategy:

  • Define and communicate the product vision and strategy for cloud based products and services.

  • Align product strategy with business objectives and customer needs.

• Product Roadmap and Prioritization:

  • Develop and maintain the product roadmap, prioritizing features and enhancements based on business value and customer feedback.

  • Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy.

• Collaboration and Stakeholder Management:

  • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and delivery.

  • Engage with stakeholders to gather requirements, provide updates, and ensure alignment with product goals.

  • Manage diverse IT teams consisting of application engineers, designers, and outsourced vendors.  

  • Evangelize for autonomous, self-organizing, empowered, and continuously improving teams. 

• Product Development and Delivery:

  • Oversee the product development process, ensuring timely and high-quality delivery of products and features.

  • Work closely with development teams to define user stories, acceptance criteria, and release plans.

  • Manage Agile teams’ dependencies, risks, and value delivery using Jira, Jira Align and other approved tools  

  • Maintain Jira Boards based on assigned Epic and Features 

  • Ensure adherence of all compliance and corporate governance policies throughout the implementation.

• Customer Focus and Feedback:

  • Gather and analyze customer feedback to inform product decisions and improvements.

  • Ensure cloud products meet customer needs and deliver positive user experiences.

• Performance Monitoring and Reporting:

  • Monitor product performance, usage, and adoption metrics.

  • Develop and present regular reports on technical product performance, customer feedback, and improvement opportunities to senior leadership.

  • Clearly articulate challenges, progress and opportunities

• Continuous Improvement:

  • Continuously evaluate and enhance product processes to improve efficiency and effectiveness.

Qualifications/Requirements:

• Minimum of 4+ years of experience in a technical product owner role along with minimum of 8+ years of software development experience; OR in lieu of degree, 8+ years of experience in a technical product owner role along with a minimum of 10+ years of software development experience

• Proven experience in cloud migration initiatives including migrating home grown applications to AWS

• SAFe Product Owner/Product Manager Certification  

• AWS Certified Cloud Practitioner

• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban, Jira, Jira Align).

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

• Experience with CI/CD Pipelines and Infrastructure as a code (Terraform) 

• Knowledge of cloud security best practices (IAM, Encryption, etc.) 

• Knowledge of AWS Cloud Compute, Storage ,Network and RDS, Event Streaming & Caching services   

• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project 

• Proven experience in problem solving and negotiated solutions    

• Ability to travel

Desired Characteristics:

• Strong interpersonal skills to lead cross-functional teams, foster collaboration and drive consensus across stakeholder groups

• Ability to direct technical teams and mentor/coach team members

• Exceptional problem-solving, communication and leadership abilities

• Credit card, consumer finance, payments, financial services, or retail services industry experience. 

• Demonstrated solutions delivery experience, with relevant examples that improved performance and customer experience 

• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience focus Proactive, self-starter and collaborative leader 

• Strong business acumen and superior decision-making skills 

• Familiarity with data encryption/PII data protection standards, and related technologies. 

• Facilitate product demos in the Developer's forums. 

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented. 

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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